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Your account is scheduled for disconnection. To reactivate service, please call Custo

Discussion in 'DIRECTV General Discussion' started by mobouser, Jun 8, 2010.

  1. Jun 8, 2010 #1 of 39
    mobouser

    mobouser AllStar

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    May 23, 2007
    Had a fight with the CSR about a locked HDDVR. I have the protection plan (had it for years) never used it and wanted a new unit since this one was not working. I have since checked here and discovered that I am not alone with that problem. Anyway I argued that if you don't replace the unit then cancel my service and I hung up. She canceled my account maybe its just as well since I am a little tired of the lost signals and waiting an hour to talk to someone on the phone. My question here is when will i be disconnected and what is the procedure.
     
  2. Jun 8, 2010 #2 of 39
    tcusta00

    tcusta00 Active Member

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    Dec 31, 2007
    :lol: Nice work.

    So you want to know how much longer your now-free service will last?
     
  3. Jun 8, 2010 #3 of 39
    David MacLeod

    David MacLeod New Member

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    well its not going to be as easy as pressing a button twice as the dvr fix was......
    jeez I just pressed a red button twice and was all set.
    iirc takes up 6 hours.
     
  4. Jun 8, 2010 #4 of 39
    prospero63

    prospero63 Godfather

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    Aug 30, 2008
    QFT. :lol:
     
  5. Jun 8, 2010 #5 of 39
    vthokies1996

    vthokies1996 Legend

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    Oct 6, 2008
    Not to mention having to set up install of another provider's (Dish, Fios, Cable) service.

    To answer the question, I don't believe they send anyone to your house. I think they send you a box for each receiver that you then send back. The dish stays.
     
  6. Jun 8, 2010 #6 of 39
    hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    Gotta love when someone's bluff get's called and bites them in the arse. Karma. :lol:
     
  7. Jun 8, 2010 #7 of 39
    Jon J

    Jon J Grouch Extrordinaire

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    :up:
     
  8. Jun 8, 2010 #8 of 39
    josetann

    josetann Legend

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    Oct 2, 2006
    If so, it was the worst bluff in history. Hanging up right after the bluff, didn't even give them time to respond!

    I've done this several times in the past (with other companies). I tell them what it'd take to keep me as a customer, they say no, I say cancel. Once I say cancel, you're wasting your breath if you try to get me to change my mind. Only reason I stay on the phone and not just hang up right away is because I want confirmation that it's being canceled.
     
  9. Jun 8, 2010 #9 of 39
    kokishin

    kokishin Godfather

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    Sep 30, 2006
    Silicon...
    Gotta love it when the Directv FAN BOYS pile on.
     
  10. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    You don't have to be a DIRECTV fanboy to jump all over this one.:D
     
  11. roadrunner1782

    roadrunner1782 Icon

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    Sep 27, 2008
    I'm not taking any side on this one, however, I'm curious if the person the OP talked to could get in trouble for actually canceling the account. I understand he said to so in my mind that is enough to do so, but I work in a job that you have to have restraint and not do things like that, even though I liked to punch someone atleast twice a week!
     
  12. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    If the last thing the OP said was to cancel and then hung up, what is the CSR to do?

    - Merg
     
  13. QuickDrop

    QuickDrop Hall Of Fame

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    Jul 20, 2007
    It would seem to me that they could get into as much trouble not canceling the service when someone demands it.

    When my box froze this morning, I did what seemed natural. I reset it. When it quickly refroze again, I reset it again and it worked. It wasn't until I discovered a second DVR froze that I checked here to see whether it was a widespread problem.
     
  14. ndole

    ndole Problem Solver

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    Aug 26, 2009
    !rolling
     
  15. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    hope recovery boxes don't get lost in mail too, that will further add to the issue.
     
  16. grendl2000

    grendl2000 New Member

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    Jun 12, 2008
    As someone given to similar fits of pique, I empathize with mobouser's reaction, even if I do not recommend it.

    I have been considering a switch from D* for awhile, simply as a money-saver. Dish has some great deals right now, and I think you can end up with a similar package for much less money. With all of the different providers offering sweet signup deals, it pays NOT to be a loyal customer. Switch every two years, and you're probably better off.

    Oh, and you'll definitely need to call DirecTV a second time to get the recovery kits sent out. For some reason, they never arrive with the first request.
     
  17. Jon J

    Jon J Grouch Extrordinaire

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    Apr 22, 2002
    Music City, USA
    As one of my favorite sportscasters would say, "Let's go to the tape." ;)
     
  18. Carl Spock

    Carl Spock Superfly

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    Sep 3, 2004
    If the name of this thread is correct:

    Your account is scheduled for disconnection. To reactivate service, please call Custo

    then the OP's account hasn't been canceled yet. If he is willing to eat some crow, or at least admit he acted in haste, a call to DirecTV will get everything back in order without further damage.

    I wouldn't be surprised if DirecTV had this as a policy. Someone slams down the phone, saying Cancel Me, instead, they are given a short period cool off and change their mind before the cancellation becomes effective.

    Does anybody know if this is the case or has his account been officially terminated?
     
  19. bossfan50

    bossfan50 AllStar

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    Apr 28, 2007
    What is funny is that in a momentary fit of rage the OP has some hassle ahead. First he/she will now be without TV until a new provider is set up. He/she now needs to disconnect, box up, and mail the D* receivers. Then the new provider will need to enter the home and set up everything. Hardly seems worth the minor inconvenience of today's events.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Terminates his service in a fit of rage. Now has to wait for either Dish or Cable to install. Hope he has a good book to read!
     

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