Your TV does not support 4K content

Discussion in 'DIRECTV General Discussion' started by Bulldog08, Jun 29, 2016.

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  1. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    I have Sony XBR-75-850D 4K TV connected to a C61-700 mini. In between the mini and the TV is Integra 40.6 amp and a Binary B-540 Balun.

    The amp and balun are both 4K HDCP 2.2.

    I have D*tv coming out to investigate and try to figure the problem. Any suggestions? I have my house run on Control 4.
     
  2. ragweed10

    ragweed10 Member

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    Jul 10, 2013
    San Diego
    What is the Problem ?
    What is "Control 4" ?
     
  3. litzdog911

    litzdog911 Well-Known Member

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    What happens if you connect the Mini directly to your Sony 4K TV?
     
  4. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    Control 4 is used to integrate and control all my audio sources as well as some lighting and security.

    The problem, if you read the name of the topic, I get the message "Your TV doesn't support 4K content". My TV won't show 4K content. When I go to settings on D*tv mini the 4K is not illuminated
     
  5. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    My mini is in a rack away from the TV. When I take the amp out and plug in the HDMI to the balun and then the balun is connected to the TV I get 4K enabled. But when I try to watch a 4K show or movie, the screen goes blank and says I don't have a signal. I then just punch in a regular HD channel and D*tv takes me to the channel.
     
  6. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    An update. When I connected the Genie mini directly to the TV, the screen would show the 4K channel for a second and then it would go blank and a message on the screen read something like no signal. Now I could go to other non-4K channels and it would be fine. In settings 4K is illuminated.

    When I connect it with the amp and balun I can view the 4K channel, but only in 1080p. It shows on the screen - your TV doesn't support 4K
     
  7. RAD

    RAD Well-Known Member

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    Dripping...
    Try this, run the C61K directly to your TV. Pull the power from the C61 and the coax line then power it back up. Once it comes back up you should see a server selection screen with a line that says if your TV does or not support 4K from DIRECTV.
     
  8. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    I just tried that. Same thing. I get Ch. 104 for about a second or two with the banner and then the screen goes blank with the information about no external input...change the input. Something like that.
     
  9. RAD

    RAD Well-Known Member

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    Strange if you pulled the coax you shouldn't have any connection to the HR54 and get the server selection screen with the test message, not any channel.


    Sent from my iPad using DBSTalk
     
  10. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    Ok this time I didn't connect the coax and I got the screen "This TV supports Directv 4K service." "Directv network connection not found. Please check cabling"
     
  11. RAD

    RAD Well-Known Member

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    OK that just verifies that the C61K thinks the TV can meet their 4K requirements.


    Sent from my iPad using DBSTalk
     
  12. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    What's important is the type of server you have. You MUST HAVE either an HR-44 or HR-54 Genie to view 4K. An HR-44 will not display live channels, though (ch. 104, 105, 106). You can record 4K on an HR-44 and view it on your 4K television. You also need a new reverse band 4K LNB on your dish for this to work properly. Eliminate all the distractions like the baluns and external amps as D* will tell you they do not support any of these. Also, make sure you have proper cabling, no breaks in the lines between the Genie server and the SWM splitter and the C61K and the SWM splitter. Also, an HDMI cable capable of supporting 18 Gbps is highly recommended for 4K. Do not use anything cabling or connection boxes that aren't HDMI 2.2 compliant. If a D* tech comes out, they will want to change all of the above so you might as well beat them to the punch.
     
  13. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    Thank you for the input. I do have the HR-54 to go with the C61. When D* came out to install I am not sure they put on a new 4K LNB. I do know they removed something from the dish because I had 4 boxes for 5 TV's. With the HR-54 I now have 2 minis and 1 other box.
    I did some investigating and realized it might be the HDMI cabling that I am using at the moment is just the basic HDMI cables and I need to upgrade them to the 4K HDMI. Truly amazing that with new technology you have to spend more $$ for new cabling.
     
  14. compnurd

    compnurd Hall Of Fame

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    You just need high speed cables. But for your setup you may want to look at some redmere cables from mono price. Otherwise the regular Amazon basic hdmi cables work very well for a normal 4K setup
     
  15. texasbrit

    texasbrit Well-Known Member

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    No, you don't need a reverse band LNB for the moment, because DirecTV is not transmitting 4K on reverse band. Maybe this will become a requirement later this year.
     
  16. Beerstalker

    Beerstalker Hall Of Fame

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    I'm thinking the Binary B-540 may be the issue. My quick Google search shows that it only supports 4K30p, DirecTV requires 4K60p support.
     
    1 person likes this.
  17. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    You are correct with your google search. My rep is telling me the balun should still work with D*tv 4k. I bought ultra high speed cables online. When they arrive I will see it that is the issue.
     
  18. ragweed10

    ragweed10 Member

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    San Diego
    What does the Binary B-540 do ?
     
  19. Bulldog08

    Bulldog08 Cool Member

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    Jul 26, 2007
    It is a balun I believe is used to help transmit HDMI over longer distances. I think it also uses Cat 5 cable.
     
  20. alex15301

    alex15301 New Member

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    Jan 31, 2016
    Southwestern PA
    How far do you have to transmit your link between the 4K TV and your C61K client? You should eliminate this or if you can't move the C61K closer to the television.
     

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