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Your tv does not support this program's content protection

Discussion in 'DIRECTV General Discussion' started by vthokies1996, Jul 13, 2012.

  1. vthokies1996

    vthokies1996 Legend

    136
    0
    Oct 6, 2008
    I have an HR34 and lately I've noticed when going to some of the movie channels I occasionally see the error: your tv does not support this program's content protection.

    I have an HDMI cable going directly from the tv to the HR34. The message briefly appears, for less than a second. I looked online and it appears that when people get this error it completely prevents them from watching the channel. I only see it briefly and have never had it prevent me from viewing a program.

    Any idea how I get this error message to stop appearing?
     
  2. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    timeout at DVR's side is too short - your TV is responding slow for the settings (it's hardcoded in DVR FW)
    you'll need to update the TV's FW or complain (provide maker, model and FW version of your TV) and wait when DTV will fix it
     
  3. tonyd79

    tonyd79 Hall Of Fame

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    Jul 24, 2006
    Columbia, MD
    It comes from the hdmi handshaking between the set and the set and the dvr. The message appears too quickly because the handshake is not done The only solution is for directv to change the timing on the message. I see it when I go to a premium the first time.

    Not sure but I think the error is less likely to appear if you have native off and set to one resolution but I haven't actually tried that.

    It annoys me and I actually hold my breath at times because the latest software from directv has not exactly been stellar with hdmi but they have to add it for copy protect.
     
  4. vthokies1996

    vthokies1996 Legend

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    Oct 6, 2008
    Ok. I'll try to see about updating the FW for the tv. Everytime I have seen it the message only appears for a split second. I actually had to google the first few words of the message since I was only able to read the first few words before it disappeared. Thanks everyone for the quick response.
     
  5. tonyd79

    tonyd79 Hall Of Fame

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    Columbia, MD
    My tv is 6 years old. No update. But I'm also going through an AVR. The error message shows up too soon.
     
  6. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    Then you should try update AVR FW

    There is no such thing "too soon" - check in HDMI daigs how many reties your DVR did for establish HDCP.
     
  7. tonyd79

    tonyd79 Hall Of Fame

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    Columbia, MD
    Fully up to date. It tells me when there is an update. Error message is too fast.

    I only get hdmi issues with directv. Nothing else.
     
  8. georule

    georule Hall Of Fame

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    Mar 31, 2010
    Try cold-rebooting the TV and see if that helps. Unplug it from the wall for 30 secs or so, then plug it back in and fire it up. I've seen that make a difference on HDMI stuff for some modern HDTV as "the poor man's firmware update".

    Once in a great while I'll get that message for a second or so on DirecTV and then it goes away and everything is cool.
     
  9. unixguru

    unixguru Godfather

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    Jul 9, 2007
    The HR34 is bug central for HDCP.
     

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