1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

You're stuck with me for another 24 months

Discussion in 'DIRECTV General Discussion' started by Carl Spock, Aug 27, 2012.

  1. Aug 28, 2012 #21 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Thanks for the word of warning. I do have a move and re-installation date. It's this Thursday. I also feel that I'm on safer ground in that Cyrano Jones' supervisor was involved in creating this deal.

    There is also a difference between our two deals. Yours was a one way street; mine was a two way one. In yours, you were just trying to get free Premier and Sunday Ticket (I don't mean to imply there was anything wrong with you trying to accomplish that.). In mine, not only did I get free stuff, they got me back on contract. It was a win-win situation. If they want to void part of this deal, then they have to void it all. I'm not sure DirecTV would want to do that.

    Nothing in life is for certain, including a free install from DirecTV. :grin:

    [​IMG]

    Bartender: Shatner is going to be really pissed when he realizes you stole his toupee.
     
  2. Aug 28, 2012 #22 of 103
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,364
    580
    Dec 2, 2010
    Winters,...
    Great exposition! Great result! May inspire others, including your trusted and loyal correspondent....:lol:
     
  3. Aug 28, 2012 #23 of 103
    wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    There are procedures in place to stop this kind of so yes be wary!
     
  4. Aug 28, 2012 #24 of 103
    Rich

    Rich DBSTalk Club DBSTalk Club

    27,202
    548
    Feb 22, 2007
    Piscataway, NJ
    I called the other day to see when my commitment ended and I was routed from the PP to another department. The CSR told me I have no commitment, and started offering me all kinds of goodies. Sadly, they have nothing I want. The CSR could not believe I didn't want a 34 or the football package (I get plenty of football games each week where I live, especially the Jets and Giants).

    Give them a call, it seems like they'll give you anything you want to get you recommitted.

    Had a nice conversation with the CSR, felt kinda sorry for him. When I explained to him that I had 24 tuners and 22TBs of capacity, he said he'd never talked to anyone with such a system. One of these days D* will come up with something I want.

    Rich
     
  5. Aug 29, 2012 #25 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    From a post in BubblePuppy's excellent thread about his DECA piece catching on fire:

    I need to say, first, that I know, BubblePuppy, you're teasing me. You made a joke and a good one at that. But like most jokes, there is a kernel truth behind it.

    I thought about not starting this thread in the first place. I knew it was a risk although I had no idea it would be over the Mover's Connection part of the deal. It wouldn't take long for DirecTV to figure out who I am, even without either my or Cyrano Jones' real names being used here.

    But I am counting on DirecTV's integrity. While, yes, I called in with my list of wants, it was their employees that made it happen. In fact, they suggested this specific course of action. I asked for Free HD and to get my dish tweaked. While I also told them I wanted a free DECA/SWiM installation and a third DVR, Cyrano Jones, with the involvement of his supervisor, came up with using the Mover's Connection to make it happen, the HR34 and free Sunday Ticket. I didn't suggest they give me any of the three. I expect DirecTV to back up their CSRs. A good boss stands behind his employees.

    Because of these free goods, we, DirecTV and I, entered into a contract. It was a verbal one but as binding as any. I would become a customer for the next two years if they gave me a bunch of free stuff. I fully expect DirecTV to keep up their end of the contract. I plan to keep up mine.

    Anything could happen and I could get a $600 bill two months from now for a WHDVR installation and a HR34. Fine. If they want to break the contract, then so do I. Let's go back to where we were a week ago. DirecTV can take back their HR34 and give me back my H23. Turn off Sunday Ticket. I'll mail them back all their DECA, SWiM and WHDVR parts and re-hook up my Ethernet multi-room set-up. It works perfect. We'll tear up the $600 bill. But, and this is the big BUT, they also have to take me back off contract. I'm a free agent. Fine by me. I can shop around.

    I'd love to argue this point with them. In fact, a little bit of me hopes they do send me a bill just so we can have the biggest, most royal, down and dirty fight over this. I'd love to see them try to defend their position. I don't think they'd have a leg to stand on. They'd be breaking the contract, not me.

    I really don't see this happening. In fact, given what you say, BubblePuppy, that DirecTV monitors this forum, I'm sure the decision has already been made. Over the past two days, DirecTV has looked up my underwear and has agreed to keep their end of the bargain. My install will happen tomorrow morning just like planned.

    Like I said, I'm relying on DirecTV's integrity. :)
     
  6. Aug 30, 2012 #26 of 103
    rgs825

    rgs825 Cool Member

    10
    0
    Jul 25, 2012
    Well, you are screwed. Good luck with that.

    !rolling

    :rolling:
     
  7. Aug 30, 2012 #27 of 103
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Hmm... A fake 'move' to get around the system... DirecTV's integrity? Now that's a good one!:lol: The 'supervisor' that was involved will probably steal some little ol' lady's social security check to pay for your 'upgrade'!
     
  8. Aug 30, 2012 #28 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    It's like the integrity of a lawyer. I may not like a lawyer, his attitude or his methods. I might think he's a slime ball for his tactics. But I have yet to run into a lawyer who, when the deal is done and everyone shakes hands, doesn't keep his word. I'm sure there are lawyers out there whom you can't trust but I haven't found one, even lawyers I absolutely hate.

    The fake move by DirecTV was playing a game to satisfy the customer. Back in my stereo store days, did I ever doctor a receipt to repair a customer's piece under warranty? Absolutely. Did I do it often? No. Did I do it if I thought the customer had actually abused the gear? Never. But did I change a date on a receipt to take care of a customer whose piece was two months out of warranty and just died a strange death? Yes. I don't even feel bad about it. If you want to say I don't have integrity, you're welcome to. But I think you would have wanted to be my customer.

    I just got an automated call. The installer is an hour away.
     
  9. Aug 30, 2012 #29 of 103
    BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,283
    5
    Nov 3, 2006
    Mr. Spock,
    I'm glad you took my little attempt at humor as it was intended. We share the same type of humor. What the csr and sup. did was think outside the box and use flexibility which is a backbone of good customer service. It very well could that it had to be accomplished that way to get the computer to do what they want. You may not be the only one they have had to do this for.
    I'm very glad Directv rewarded your loyalty this way. In fact you may have noticed that you were the inspiration for me to suggest to the csr I talked to that I would be ok with getting a HR34 instead of the 2 HR24s. In my case Directv is going above and beyond to keep me as a satisfied and safe customer, and I'm not going to attribute anything other than that to their efforts.
     
  10. Aug 30, 2012 #30 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Thanks, BP. I had missed that you changed your order to a HR34. I'm glad for whatever little inspiration I gave you. As you know, I think you are the model to follow with the outstanding way you've handled your situation.

    The installer just arrived and we did a walkthrough. He's working now.
     
  11. Aug 30, 2012 #31 of 103
    BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,283
    5
    Nov 3, 2006
    I did fail to mention (here) that yes I could get the HR34 for $399.00. I love my two HR24s. I did mention that to the tech who is flying in next week, he said I'm better off waiting. He wasn't all that gung-ho over the HR34. So I'll be interested in reading your experience with your HR34.
     
  12. Aug 30, 2012 #32 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    It's gotta be better than my HR20-700 was back in 2007!

    I figure if I survived those growing pains, any problems the early software of the HR34 throws at me will be like a walk in the park.

    It's really windy here today and the installer's ladder just went CRASH! as it fell away from the side of the house. The wind blew it down. Fortunately the installer wasn't on either the ladder or the top of the house at that moment. We came up with a shorter, more stable route for him to get up on the roof.
     
  13. Aug 30, 2012 #33 of 103
    BubblePuppy

    BubblePuppy Good night dear Smoke... love you & "got your butt

    5,283
    5
    Nov 3, 2006
    Oh! Don't remind me of those early HR20-700 days. Turned out to be a great box after all.
     
  14. Aug 30, 2012 #34 of 103
    billsharpe

    billsharpe Hall Of Fame

    2,694
    72
    Jan 25, 2007
    Southern...
    ...until last year, when my HR20-700 slowed down significantly enough that I switched to FiOS.

    Yes, and I tried all those tricks to speed the remote response up. They only worked for a short time.
     
  15. Aug 30, 2012 #35 of 103
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,364
    580
    Dec 2, 2010
    Winters,...
    I'm still nursing along my HR20-700, and have been able to remedy slowness when it occurs, so far.

    How short is short, Mr. Sharpe?
     
  16. Aug 30, 2012 #36 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    I know I was the first to mention the model but can we please not turn this into a HR20-700 thread?
     
  17. Aug 30, 2012 #37 of 103
    VLaslow

    VLaslow Active Member

    1,288
    8
    Aug 16, 2006
    It'll be a pleasure to see your posts for another two years. Uh, unless my expiration next month causes me to leave. :)
     
  18. Aug 30, 2012 #38 of 103
    David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    I assume you're referring to your contract. ;)
     
  19. Aug 30, 2012 #39 of 103
    Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    :lol:

    Yes, VLaslow, we certainly hope it's only your contract that would expire!

    And thank you for the complement.

    The tech just left. He did a fine job but I will still spend the rest of the afternoon finishing up the install. It isn't his fault. My system, with the HR34 hooking up into multiple other components, and with each DVR connecting into the whole house audio/video system, is really complex. Plus moving DVRs around the house means that remote codes are all kaflooey. I already know I won't get everything set back up today. I just ordered a $40 Cables2Go box that should arrive tomorrow. It will give me coax and optical digital outputs from the HR34. I need both.

    But everything from DirecTV works. My signal strength from the satellite is much better. WHDVR is back. I sure missed it for the two days I didn't have it. The HR34 looks pretty. I should be all set...after I get everything all set up.

    As usual, I did have to watch out for the installer being an installer. He almost took my now retired H23 receiver with him. Stop, noooo! DirecTV is going to want that back. That would have cost me a few hundred dollars. And I had to ask him to leave me a remote. I'm using a Harmony for the system that has the HR34 but I still want a DirecTV remote for special situations. Lastly, and maybe I should have mentioned something to the installer but didn't, as he was setting up the HR34, downloading its software and going through all the steps, he was talking to a fellow employee about how their job situation sucks. I can't remember any of the specifics but it was 20 minutes of solid bitching. It was just poor form. Go outside for that conversation, would ya? I really should have said something to the installer about this. He was totally oblivious to the bad impression that conversation left with the customer.

    One very nice thing was a piece of paper left by the installer with two local phone numbers in case I have problems in the next 90 days. This I like a lot. If I have a problem, I don't want to talk to a CSR in Idaho. I want to talk to the installer's supervisor. I have that number now.

    I'll let you know what I think of the HR34 in a few days, after it's totally on board.
     
  20. Aug 30, 2012 #40 of 103
    Rich

    Rich DBSTalk Club DBSTalk Club

    27,202
    548
    Feb 22, 2007
    Piscataway, NJ
    Sadly, they seem to be expiring. I'm having problems with another one. I only have four left and I'll have to replace the one with the problems soon. I've only been using it as a server and still have issues with it.

    I was looking inside one earlier this month and I couldn't see any way to replace the power supply. It's really easy to do in a 24, but the PS in a 20-700 appears to be part of the motherboard. Never had one fail for that reason (I have received purportedly refurbished 20-700s that were DOA, I'd assume a bad PS was the problem there), not one that I'd been using.

    Rich
     

Share This Page