Search Results for ‘customer service’

Hello, people. As you might know, sometimes remote controls get a little ugly and, even if they work perfectly and nothing is wrong with them, it would feel nice to have it replaced. So the best tactic I have is to tell Dish that the lights on the mote just died, and that the batteries are new...

I started a chat yesterday afternoon with Dish to see what options were available for new customers. I have been a DirecTV customer for 17 years, but am interested in the Hopper. During the chat I was asked to call a number to continue with the process of what 'best deals' I could get. The...

Hi, Newer to this forum. I signed up with Direct through a dealer. I ordered two receivers. At the time of installation, the installer only had one receiver with him. No matter how many times I called they never came up with the second receiver (too far to drive?) Some months passed and they...

So I called D* today after getting disconnected last night. I was trying to get a replacement DVR for one that I had deactivated last summer. My plan was to reactivate it in the future (now). CSR at that time said " no problem, just hold onto it. We won't ask for it back". Well they did and...

DirecTV refuses to believe that my house is wired for SWM even though they had an installer come out and he verified that it was ready for a Genie/mini setup. (He left with the HR34 and the mini because I needed an HR44 for its optical output). Two weeks and 2 hours on the phone with DirecTV I...

1st CSR - I called DTV about 3 weeks ago to take off HBO and do some other account maintenance. The CSR told me that I was eligible for a FREE Genie upgrade, I've been a customer for about 11 years now. I said sure, I'd take it... I've wanted the Genie for a while now. She does some bumbling...