I'm wanting to make sure I don't get a paper weight. What numbers do I need to get from the guy to ensure it's free and clear? Also, does it have to have an access card installed? TIA.

Called in to get the Whole Home service and was told I would need to go to SWiM and DECA. My work states the following Whole-Home HD DVR Upgrade Any chance they might be bringing me an HR24 as well? I currently have an H21-700, and H20-100, and an H20-700. I would like to possibly move down...