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Dad
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Discussion Starter · #1 ·
[strike](Sure wish I could fix the typo in title)[/strike] Happy to help... Mod

Just returned home from a 8 day vacation ready to watch my recorded shows.
AHHHHH, Searching for 771 on nearly all channels, no joy.

If you read my last post at:

http://www.dbstalk.com/showthread.php?p=1676970#post1676970

You see once I download 0x254 this problem started. Thought I had it solved with the national release the following day but jumped the gun too soon. As I was leaving for vacation in a few hours, having seen one channel thought the NR fixed it. I was wrong.

All I can get is xponder 1, 8 and 15 on the 101 Sat and xponder 17 on the 119. Have RBR, it now gets stuck searching for SAT.
Used my other spare SAT line to 4 way splitter and still same problem. (note 5 LNB SWM-Line)
Other receivers working great. Even power cycled everybody in the system including PI.

As this problem started immediately during last weeks 0x254 D/L, looking for some help. Have not called CSR.
 

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Dad
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Discussion Starter · #3 ·
msmith said:
Are you sure it isn't a dish or alignment issue?
Yes, absolutely sure.
After posting, I swapped the two HR20's room to room, and the problem followed the bad one. The only one I ever use for CE.

Probably definitely occured during the July 11, 11pm EST d/l of the 0x254 release. I typically start the d/l and go to bed and check it in the morning. As I did that on Sat. July 12, I noted all the problems in my original post. After it rebooted after the d/l, it has never been the same.

And now that I did a RBR can't get past the searching for SATs and the 771 screens to see anything other than a few transponders at 96% etc. I'm guessing it's not sending the proper signals to the SWM multiswitch. Since the original 5LNB is no longer mounted, it's difficult to see if it will work on a standard 5LNB

Looking forward to feedback from mods after the appropriate individuals have had time to review this.
 

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NR4P said:
Yes, absolutely sure.
After posting, I swapped the two HR20's room to room, and the problem followed the bad one. The only one I ever use for CE.

Probably definitely occured during the July 11, 11pm EST d/l of the 0x254 release. I typically start the d/l and go to bed and check it in the morning. As I did that on Sat. July 12, I noted all the problems in my original post. After it rebooted after the d/l, it has never been the same.

And now that I did a RBR can't get past the searching for SATs and the 771 screens to see anything other than a few transponders at 96% etc. I'm guessing it's not sending the proper signals to the SWM multiswitch. Since the original 5LNB is no longer mounted, it's difficult to see if it will work on a standard 5LNB

Looking forward to feedback from mods after the appropriate individuals have had time to review this.
I saw something similar to this as well. However an unplugging every receiver in the house and than the PI looks to have done the trick. I also made sure the suspect receiver was the first receiver up after the PI. One other thing suggested was to see if you can put the HR20-700 thats not working onto a different line output of the SWM.

NOTE I reverted to national release and the problem followed the receiver. Have you tried going back to NR and seeing if issue is with receiver/setup?
 

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NR4P said:
After posting, I swapped the two HR20's room to room, and the problem followed the bad one. The only one I ever use for CE.
Are all three HR20s running 0x254 (the NR)? If so, it must not be the software version (which was unlikely anyway), and your HR20 must have just broken. The fact that you had just downloaded a CE version is presumably a coincidence.
 

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Dad
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Discussion Starter · #7 ·
GregLee said:
Are all three HR20s running 0x254 (the NR)? If so, it must not be the software version (which was unlikely anyway), and your HR20 must have just broken. The fact that you had just downloaded a CE version is presumably a coincidence.
I do not believe it to be just a coincidence.
If you consider that I downloaded the CE at about 1105pm, and the cycle takes 20 minutes or so with the download, reboot, Step 1 and Step 2 (searches for satellites), it means the failure must have occured within a 20 minute period coincidentally with a product that's been trouble free for over 18 months.

Also considering I have 1st version Field Trial SWM-Line and 1st version Field Trial PI, that may be part of the variables. Since the MOD moved this out of the CE location, have no choice but to disclose all here.

Also worth mentioning is that my other HR20 never got the 0x254 NR download. Its running the previous NR. Since it's running fine, don't know if 0x254 is solid in my configuration or not.

Hoping I'm not going to be left hanging on my own on this one. Been told not to call CSR's and yes I know it's national now but the system configuration and time of the failure means it will not be an easy call and I'm hoping I get some support or direction from a MOD. If not, makes me a bit nervous about future CE's.

(BTW, also did unplug all receivers and power this up as first in line as well as only one as suggested)
 

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It could be a coincidence.

I started having hard drive trouble right after downloading some CE's. I honestly think the hard drive was going rather than it being a CE issue. The process with DirecTV was fairly painless and now I have a new box.
 

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NR4P said:
I do not believe it to be just a coincidence.
If you consider that I downloaded the CE at about 1105pm, and the cycle takes 20 minutes or so with the download, reboot, Step 1 and Step 2 (searches for satellites), it means the failure must have occured within a 20 minute period coincidentally with a product that's been trouble free for over 18 months.

Also considering I have 1st version Field Trial SWM-Line and 1st version Field Trial PI, that may be part of the variables. Since the MOD moved this out of the CE location, have no choice but to disclose all here.

Also worth mentioning is that my other HR20 never got the 0x254 NR download. Its running the previous NR. Since it's running fine, don't know if 0x254 is solid in my configuration or not.

Hoping I'm not going to be left hanging on my own on this one. Been told not to call CSR's and yes I know it's national now but the system configuration and time of the failure means it will not be an easy call and I'm hoping I get some support or direction from a MOD. If not, makes me a bit nervous about future CE's.

(BTW, also did unplug all receivers and power this up as first in line as well as only one as suggested)
Ok so after upnlugging and trying with as the only receiver still seeing issues correct? Any way to get away from the SWM to an old zinwell just to eliminate the SWM??? Not sure what else to tell ya but maybe send a PM to a mod.
 

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NR4P said:
I do not believe it to be just a coincidence.
If you consider that I downloaded the CE at about 1105pm, and the cycle takes 20 minutes or so with the download, reboot, Step 1 and Step 2 (searches for satellites), it means the failure must have occured within a 20 minute period coincidentally with a product that's been trouble free for over 18 months.
Well since 0x254 is up an running on lots of others HR20's with no problems, it's possible that there was a disk glitch that occured on your box during the new s/w download.

If you swap the box for a new one, you're going to lose your recordings and series links anyway, so why not reformat the unit and start from scratch and see if that helps? Just a thought.

/steve
 

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NR4P said:
I do not believe it to be just a coincidence.
If you consider that I downloaded the CE at about 1105pm, and the cycle takes 20 minutes or so with the download, reboot, Step 1 and Step 2 (searches for satellites), it means the failure must have occured within a 20 minute period coincidentally with a product that's been trouble free for over 18 months.

Also considering I have 1st version Field Trial SWM-Line and 1st version Field Trial PI, that may be part of the variables. Since the MOD moved this out of the CE location, have no choice but to disclose all here.

Also worth mentioning is that my other HR20 never got the 0x254 NR download. Its running the previous NR. Since it's running fine, don't know if 0x254 is solid in my configuration or not.

Hoping I'm not going to be left hanging on my own on this one. Been told not to call CSR's and yes I know it's national now but the system configuration and time of the failure means it will not be an easy call and I'm hoping I get some support or direction from a MOD. If not, makes me a bit nervous about future CE's.

(BTW, also did unplug all receivers and power this up as first in line as well as only one as suggested)
0x254 is now a national release .. doesn't matter if it was downloaded via CE process or not.

When you powered down your receivers, did you also unplug your Swmline Power Inserter to the dish?
 

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Doug Brott said:
When you powered down your receivers, did you also unplug your Swmline Power Inserter to the dish?
:blush: .. ok .. just saw that in the first post ..
 

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Sorry, NR4P, I didn't see this thread sooner.

How long did you unplug the SWM and the receivers? While it seems very strange, sometimes a longer unplug makes a difference. Some report 10 minutes, others have said overnite is important. (ouch, but I respect the reporters.)

Can you bypass the SWM for a few minutes to the HR20?

I'll ponder some more.

Cheers,
Tom
 

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Just so you know NR4P I have an HR20 running on x0254. I also use the SWMLine and all is working here. It could be the reciever that you were using just "broke" if a reformat doesn't work, and bypassing the SWM doesn't work. I would get it replaced by D*.
 

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Just to throw my $.02 in. Did you try to force a redownload of x0254? One of my HR20-100s was doing some weird stuff after it got the NR and the version said x00. Forced a redownload and all seems to be well.
 

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Dad
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Discussion Starter · #19 ·
First, thanks to all who pitched an idea, MODS and DBS folks.

I went and removed the SWM-LNB and put the old 5LNB back. Bypassed the PI and and in effect ran a single line straight from the 5LNB to the HR20 Tuner 1 input. Success! It received all SATS fine on the old LNB.

Took the opportunity to d/l the latest NR in my area and it was 0x235. Let it recycle and still had TV.

Powered down the system, put the SWM-LNB back, PI in line, and same original problem.
How weird. Box is fine with old LNB, and suddenly won't work with the SWM-LNB.
Explaining that to a CSR won't be fun. But I guess that's all I can do.
Unless a MOD thinks someone at Directv will want this unit with strange behavior instead of going to the repair center and they probably won't find anything wrong on a standard LNB. And send it on to the next customer as NTF (no trouble found).

Hope I can get a tuner if they send me an HR21. Need OTA.
 
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