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I called last night about ten until ten - the time the CSRs for anything other than technical support go home - to bring up a problem with my bill. I got someone right away and after looking into the problem she was explaining what she had done when suddenly we got disconnected. I glanced at my watch and noticed it had just turned 10 p.m. Does directv automatically disconnect you at 10 no matter where you are with a CSR? If so, that seems pretty bad form. They should at least allow the CSRs to either finish a call or let the customer know they'll need to call back tomorrow to deal with it. Or was this just a wierd coincidence? Anyone know or have any clue whatsoever?