[mmmason23]

so i was supposed to be getting hbo and cinemax free for three months starting 7/16 through 10/16. last month i added starz on a deal for 10 a month for three months then utilize the 25 cash back. well last month when they billed the starz they combined it with my hbo and cinemax resulting in a credit being wiped out for hbo and me getting charged for it. called in a week ago and siad there wasnt anything they could do. so i said cancel it since im not really watching it much anyway. so this months bill comes and there is a 10 dollar fee to disconnect? WTH? I got charged for something that was supposed to be free then got charged 10 to disconnect it. what a rip

 

[bobnielsen]

If you have had a premium channel for less than a month, there is a $10 charge to discontinue it. Wait until it has been on your contract for a month and there will be no such charge. If the charge was incorrect and the CSR cannot resolve it, contact [email protected] with the details and hopefully it will be fixed.

 

[Inkosaurus]

If you have had a premium channel for less than a month, there is a $10 charge to discontinue it. Wait until it has been on your contract for a month and there will be no such charge. If the charge was incorrect and the CSR cannot resolve it, contact [email protected] with the details and hopefully it will be fixed.

Why would it be fixed? The situation falls into the rules and regulations of the company that he should have paid attention to.

So basically emailing ellen has now been delegated to just the email everyone uses when they feel entitled to not pay charges that they are rightfully billed?

 

[mmmason23]

i canceled hbo and cinemax on 10/8 ive have had them since 7/16. thats longer than one month

 

[mmmason23]

i kept the starz on that was added on 9/10

 

[Inkosaurus]

The system probably categorizes it as a set change rather then what was specifically changed.

I.e. Add HBO, but remove Starz on a different call with in a month = 10$ change.

So the charge is still legit.

 

[mmmason23]

Huh? So i cant add one premium and disconnect the other in the same moth without a charge regardless of how long ive had them?

 

[zimm7778]

Huh? So i cant add one premium and disconnect the other in the same moth without a charge regardless of how long ive had them?

I was always allowed to switch within the month. So like if I had sports pack I could switch to Showtime if I wanted. The problem you could run into here is HBO cost more so its not really a lateral change.

 

[mmmason23]

well i think what happened here was when i added starz they lumped it together with hbo and cinemax onto one billing line. which led to first getting rid of my free hbo/cinemax and also making it look like i only had hbo since that date of 9/10 not 7/16 which was when i originally had signed up. it boils down to the switch causing me to lose free hbo, which is 16 bucks and then getting charged 10 to disconnect it.

 

[zimm7778]

well i think what happened here was when i added starz they lumped it together with hbo and cinemax onto one billing line. which led to first getting rid of my free hbo/cinemax and also making it look like i only had hbo since that date of 9/10 not 7/16 which was when i originally had signed up. it boils down to the switch causing me to lose free hbo, which is 16 bucks and then getting charged 10 to disconnect it.

Call and get it credited. If you had the HBO for more than 30 days I don't see how they can really tell you you don't owe it.

 

[mmmason23]

i tried. she said she tried everything and the system wouldnt let her add anything

 

[zimm7778]

i tried. she said she tried everything and the system wouldnt let her add anything

Then escalate it to retention if you have to. I'd definitely call back until I got it. There's no reason based on what I'm seeing here you should be charged $10.

 

[mmmason23]

she probably couldnt. i lost my hd credit earlier this year and they wouldnt give it back saying i had maxed out my credits. its irritating that their system messes up and wont let them correct it.

 

[mmmason23]

i talked to retention, i think.

 

[Inkosaurus]

Then escalate it to retention if you have to. I'd definitely call back until I got it. There's no reason based on what I'm seeing here you should be charged $10.

Except the rules and regulations they have set in place to prevent this?
Not every thing that a customer perceives as a "mistake" deserves a credit.

The charge is legit and the only reason it would get credited back would be because the person handling it might just get tired of seeing notes indicated the customer is calling in asking for credits.

 

[mmmason23]

except it was a mistake twice. they wiped away free hbo, no biggie really just didnt want to pay for it so i just wanted to cancel it. which i had longer than one month but they charged me 10 to do that. so i feel im out 26 bucks

 

[mmmason23]

they called me with both of these offers by the way. i never asked for free hbo in the first place.

 

[mmmason23]

honestly i was fine paying the hbo charge. thats why i didnt push it when i called to called to cancel when i should have been getting it free. but to charge me to cancel it too feels like double dipping

 

[moob]

Except the rules and regulations they have set in place to prevent this?
Not every thing that a customer perceives as a "mistake" deserves a credit.

The charge is legit and the only reason it would get credited back would be because the person handling it might just get tired of seeing notes indicated the customer is calling in asking for credits.

No it isn't if what he says is true. He had HBO for longer than 1 month, and cancelled it. He kept Starz, which also has nothing to do with his HBO order. It's not his fault the system f'ed up...he's in the right. Also, they should have credited him if he was supposed to be getting it for free.

I've had something similar happen to me before where they've charged me a $10 disconnect fee even though I had the channel for more than a month and I've gotten credited pretty easily. If what you're saying is true, then you should get credited...no if, ands or buts about it.

 

[kikkenit2]

Except the rules and regulations they have set in place to prevent this?
Not every thing that a customer perceives as a "mistake" deserves a credit.

The charge is legit and the only reason it would get credited back would be because the person handling it might just get tired of seeing notes indicated the customer is calling in asking for credits.

It is not as simple as you think. I recently turned showtime and hbo on and off for the strikeforce mma and boxing. When I call them up and ask if I can shut the channel off without being charged $10 directv didn't even know! They had to transfer me to someone else that could look that up. Then when they said I was ok I did so.

My last bill had two $10 early disconnect fees in one month! I called them up and explained the situation and got $40 credit. They screwed up and doubled the credit. I didn't argue with that. When you turn on a premium channel make a note on the calendar because directv has no clue. They can turn the channel on or off correctly. The $10 fee is a coin flip. They are clueless there.