This thing is a complete and total train wreck. It would seem that there are FAR more people having problems than not. Think of all the people having problems that are not even on this board.
I'm glad that some folks have had problem-free boxes. I'm not one of them. The idea of complaining to D* is baloney. If you're like me, you are now tied to a two year comittment. They could care less about your problems if you are tied down to them. Where are you going to go? Dish? It'll cost you big time to bail out on your D* comittment.
D* foisted a defective product on us and is now *slowly* playing catch-up with software fixes. I paid for $300 for my box and the notion that I need to "wait it out," sounds just like "stay the course" in relation to Iraq. How about releasing a product that works? What a grand idea.
I have called D* and they wont give me anything. Free nothin. Credits on nothin. Get it? Nothin. I've been with them since '94 and this is the worst product and service from them that I have ever seen.
HDFreddy, I dont know what to tell you. I assume they got you on a two-year comittment as well. They got us by the nads and I dont see a way out. You'll just have to sit on this board like a puppy dog, waiting for Earl and company to throw us a software bone, hoping it will fix our problems.
Just to put things into perspective:
This thing is a total train wreck FOR YOU. For me it has been terrific (but not perfect).
"It would seem that there are FAR more people having problems than not. Think of all the people having problems that are not even on this board."
I did a poll a few weeks ago asking whether or not people were satisfied with their HR20. There were 325 replies. Of those, 75% said they were at least satisfied or very satisfied. About 15% said they were less than satisfied or very dissatisfied. I don't agree at all that far more people are having problems than are not. You say, "Think of all....having problems..not on this board". It is equally justified (and just as misleading) to say, "Think of all the people NOT having problems who are not on this board." Pure speculation, pure conjecture.
The fact remains, a significant number of what appears to be a minority of users are are having some NASTY problems. The fact that they may be a minority, does not ameliorate or diminish D*'s responsilbility to get things fixed and deal fairly with their customers.
While there are limitations of how I collected the information, the trend (at that time) was clear: the vast majority of HR20 users on this forum were at least somewhat satisfied with its performance. (they still wanted it to get better).
There ARE REAL PROBLEMS. These are frequent and severe enough, that I would not recommend purchasing an HR20 to my friends. I told them to get H20s, they did and are happy.
If the HR20 has to work perfectly with no missed recordings, no blank screens, no need for resets....then this baby ain't for you....yet. (at least potentially for about 1 in 4 of "you") I would call this "not ready for prime time", but I wouldn't call it a train wreck, although I like the term.:hurah:
I have had only two missed recordings in 15 weeks. I've never had to do a reset. I have had no freezes/lockups, and I had one blank screen when playing a recording, but it didn't freeze the machine.
The casual consumer has (if the poll can be extrapolated) a one in four chance of being at least somewhat dissatisfied. Those are pretty scary odds for that target population, and certainly fits the "not ready for prime time" category in my opinion.
That said, I'm glad I got mine, use it all the time and have had very good fortune with it. It's a scary thought, however, that one has to even consider "good fortune" when using a box like this. That, in and of itself, might qualify as a 'train wreck', but I wouldn't go quite that far, due to the apparent distribution and frequency/severity of issues with the HR20. (from my poll)
I wish you, myself, and all the HR20 users "good fortune"...it looks like we may need it. (sooner or later). Try not to let it get to ya!