Tried this morning. Called 800-824-9077. It has been free for last several years, but not this year for some reason. I've been a customer since 2002. The CSR, clearly from the US, looked and said yes, I see you've had it in the past, but nothing available this year, sorry. I asked her if there was anything she could do, said no. I asked again, and then miraculously an offer appeared, not only free regular ST but ST Max, which is what I had been getting. I did get an email last week telling me that due to my loyalty I was getting $20 off a month for a year. Anyway, I'm happy for now.I called 800-824-9077 retention/loyalty today and scored STMax free. 8 minute call, her screen said I was eligible so she added it. Didn’t threaten to cancel or anything- just asked if I was eligible as many others I know got the email saying it was free. I’m in contract until 2/24, but a sub since 1998.
It saved me $416 bucks this year, but cost The Deathstar $395.94 in additional losses. 🤣
If you call tomorrow or other times and get a rep you can’t understand, hang up and call again until you get a U.S. CSR. The lady got at 3pm CST today was awesome, but I was polite as hell, as usual. 👍