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Since I couldn't get an HR20 from D* earlier this week, I picked-up an HR20 at bestbuy for $299, and planned on getting D* to provide some sort of credit to get the cost down. When I called D* today, the CSR said that the HR20 is now available from them for $199, and they couldn't give me any credits for a unit obtained from a retailer. So, I guess I have to return the Bestbuy unit and place the order with D*. Does this sound right, or should I try calling more CSRs?