Insist on him changing all wire, all outside connectors and ground block. The latter two are required on all service calls. Make sure all wire on the installation is solid copper.
Demand to see the old connectors.
Demand to see the old connectors.
Since an HR20 was replaced with an HR21, should he request the AM unit?stblake10 said:Thnx guys for the info. I do have the protection plan. The first tech came out last week and after 3.5hrs I had a new lnb and a new sat box (old hr20-700-new hr21-100). One of the lines has a signal strength of at leat 85%+ and the secong line is all over the place with 0%-65%.
Forgive me for not knowing. What is an "am" unit?EricRobins said:Since an HR20 was replaced with an HR21, should he request the AM unit?
OTA tuner since HR21s don't have those built in. But techs do not have AM21s on their truck.stblake10 said:Forgive me for not knowing. What is an "am" unit?
One sure way to piss a tech off. :lol:Stuart Sweet said:Hover over him as he does the work.
Thnx for that FYI.rudeney said:According to the terms of the PP, D* (i.e. their agent that is coming to your house) is obligated to correct the problem to meet the manufacturer's written specifications. Since the HR2x series is supposed to be able to handle two satellite signals at once (record two or watch one/record one) then he can't just say "one working tuner is good enough".
Yeah, that one got me fooled this saturday :lol: :nono:K4SMX said:HR21-100 in the mix, and the best you're probably gonna see on that one is high 80's and maybe a couple of high 70's.
Is this while using the raw signal meters or the matrix?K4SMX said:Well, maybe a few in the 80's on 103(c). Plus, he's got an HR21-100 in the mix, and the best you're probably gonna see on that one is high 80's and maybe a couple of high 70's.
Ditto!Mertzen said:Insist on him changing all wire, all outside connectors and ground block. The latter two are required on all service calls. Make sure all wire on the installation is solid copper.
Demand to see the old connectors.
Both signals in tuner #1 & #2 across all sat/transponders are coming in good. He replaced the multi switch and ther b-band thinking that would correct the issue. The line that was giving an issue had the b-band on it and the tuner in the box (hr21-200) would give a "771" code across all HD channels. Once the b-band was removed it worked, obviously without a picture. Here is a list of stuff I got "new" from the last two visits:GTS said:Is this while using the raw signal meters or the matrix?
TIA for the reply.
Things have changed,Mertzen said:Insist on him changing all wire, all outside connectors and ground block. The latter two are required on all service calls. Make sure all wire on the installation is solid copper.
Demand to see the old connectors.