I called to activate an old 311 receiver that I bought from a satellite dealer a few years ago-no balance, receiver and card are CLEAN. They said that, with my setup, they can NOT activate it-I have a 522 dvr and 722 dvr with the HD type dish. Something about no longer are the MPEG-2 receivers being any good. They also said they are getting rid of the 522 dvrs. I guess the 311 receivers are paperweights now.
311 receiver's now paperweights?
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Don't think so - I'm still using one (311 receiver). I'd say we don't have the whole story.
Is that "522" really a 622 ? (being an HD DVR ?) If so, that's the reason you can't add an SD receiver - once your account is flagged as HD - that's it.
However - I'm somewhat surprised about that old 301 being activated. I guess you'll be getting an upgrade to a 311 sometime.
Is that "522" really a 622 ? (being an HD DVR ?) If so, that's the reason you can't add an SD receiver - once your account is flagged as HD - that's it.
However - I'm somewhat surprised about that old 301 being activated. I guess you'll be getting an upgrade to a 311 sometime.
Well they sure would NOT activate my 311, even though I still have a 522 DVR (which is a SD DVR) on my account. I was on the phone with 2 Dish people yesterday for over an hour trying to activate it, but they say it is NOT compatible with my systemTiny said:
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But if he really has a 522 activated on his account, then they can't have him on eastern arc and they can't have him flagged for MPEG4-HD only.
Something isn't right. They might not want to activate it... but there's no reason a 311 can't work if a 522 is working.
Something isn't right. They might not want to activate it... but there's no reason a 311 can't work if a 522 is working.
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EA installations can only use MPEG 4 receivers. My guess is you have an EA installation. Thanks.
sliderbob said:
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Interesting. If he's in Utah, he's not on eastern arc right? So on western arc, clearly the 522 can work, an so can the 311. odd.
To ultimatly answer the qestion: NO 311's are not paperwieghts, they CAN be activated, if your on western arc satelites AND your account hasn't already been flagged as an "HD only" account.
To ultimatly answer the qestion: NO 311's are not paperwieghts, they CAN be activated, if your on western arc satelites AND your account hasn't already been flagged as an "HD only" account.
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It is entirely possible his account is incorrectly marked as pointing to different satellites. I've heard of cases where the computer has different info than the actuality for the customer... and correcting that info then enables the receiver activation that was being blocked.
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He can still be an EA installation in Utah. We have EA installations here in Denver. It depends upon LOS. Thanks.
shadough said:
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Please PM your account number to me so I can review your account to see if I can assist you in this matter. Thanks.
sliderbob said:
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