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· Godfather
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I have never been part of the protection plan for the 8+ years I've been a customer. Then, all of a sudden I notice a $4.99 charge on my online statement for August. Last month, they messed up and didn't auto deduct my payment because they said my card had expired and it had not. I'll be calling them to correct, but what's going on lately with their billing department?
 

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4.99 will save you a lot of cash should you encounter problems with your equipment, unless you're a DIY'er.
 

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miltmeyers said:
Let me add my voice to that except it cost me 5.99 a month. You can run up a big bill in a hurry if your hard drive fails etc..

milt
You don't need the protection plan to replace a failed DVR (assuming it's leased, which almost all of them are.) A bad DVR or IRD will be replaced at no charge. Without the PP, you will have to pay ~$20 shipping that would be waived if you are signed up.

What it does cover is all the other stuff. Wiring, multiswitches, LNB, dish, and alignment. It can save a $70 truck roll to align your dish if the wind knocks it out.

Personally, I'm a DIY'er, so I don't feel the need to subscribe.
 

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cygnusloop said:
You don't need the protection plan to replace a failed DVR (assuming it's leased, which almost all of them are.) A bad DVR or IRD will be replaced at no charge. Without the PP, you will have to pay ~$20 shipping that would be waived if you are signed up.

What it does cover is all the other stuff. Wiring, multiswitches, LNB, dish, and alignment. It can save a $70 truck roll to align your dish if the wind knocks it out.

Personally, I'm a DIY'er, so I don't feel the need to subscribe.
Thanks looks like they gave me some bum dope. DTV and the tech both said I would have to pay for a bad receiver unless it was under 90 days new. For me it is still a good deal for the money as 6 a month is nothing even for me. They really don't have those csr up to speed even on there own services. Thanks again;
milt
 

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iowaberg said:
The problem is I never signed up for the protection plan in the first place!
Yes by all means hold their feet to the fire and get that off of the bill. That is just a mistake and they should honor your request. I check my bill every month on the web site. Most of the time they are right with their bill but I still check each month.

milt
 

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iowaberg said:
I have never been part of the protection plan for the 8+ years I've been a customer. Then, all of a sudden I notice a $4.99 charge on my online statement for August. Last month, they messed up and didn't auto deduct my payment because they said my card had expired and it had not. I'll be calling them to correct, but what's going on lately with their billing department?
Take a look closely and see if it is truely the PP that you are being charged. The PP is normally $5.99. Additional receivers are normally charged at $4.99.

- Merg
 

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cygnusloop said:
You don't need the protection plan to replace a failed DVR (assuming it's leased, which almost all of them are.) A bad DVR or IRD will be replaced at no charge. Without the PP, you will have to pay ~$20 shipping that would be waived if you are signed up.

What it does cover is all the other stuff. Wiring, multiswitches, LNB, dish, and alignment. It can save a $70 truck roll to align your dish if the wind knocks it out.

Personally, I'm a DIY'er, so I don't feel the need to subscribe.
service calls are now 79.95$. and protection plan is the same cost of 5.99$

protection plan for 12 months of unlimited service calls = 71.88$

or 1 service call 79.95$

I don't know why anyone wouldn't have it. (unless you are a DIyer, and have access to a crapload of multi switches for free cause they aint't cheap)
 

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iowaberg said:
The problem is I never signed up for the protection plan in the first place!
As The Merg mentioned, the only thing I've seen on my bill that has a $4.99 price tag on it is either an additional/leased receiver charge or the HD Extra Pack. Please take another look at your bill?

A couple of questions...

Did you at one point add the HD Extra Package and get three months (or some # of months) free and that "trial period" has now expired and you are now being charged for it?

Did you happen to add another receiver (or reactivate a previously deactivated receiver) lately for which you are now being charged the program mirroring (additional/leased receiver) fee?

If the charge is actually $5.99 and not $4.99, did you happen to have a service call lately where a tech came out? I have read reports of people suddenly having the PP added after a tech call. From my last tech call (April 2007 Mover's Connection), I remember there being a check box on the bottom of the form I had to sign that dealt with the Protection Plan. If you did not check that box (or did check it to "opt out" - I don't remember the particulars of how it was worded) and are now being charged for the PP, call DirecTV, explain that you never opted to subscribe to the Protection Plan and you want it removed from your account. And as it was never YOU that subscribed, you'll want to remind them that you should not be charged the $10 PP cancellation fee.

Please give some more detail about anything going on with your account recently (like any of those items above or any other 'not regular month to month' activity)? That may help to nail down what's going on.
 

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One of the nice things about the D*TV service plan is that is covers service calls if you wish to relocate a receiver at the same address. Let's say you want to move a receiver from one room to another or to a different location in a room, requiring new cabling (i.e. they'll have to run two new wires from the dish to your relocated DVR because you wanted to swap the furniture with the television in the living room).

Without the plan, you pay the $80 service call to do this. If you sign up for the plan and then don't wait 30 days, it costs $20 for the call. If you sign up and wait 30 days for service, it's free.

As others have mentioned, the annual cost of the plan is about the cost of one service call. However, if nothing goes wrong with your equipment for x years, then you've paid x times the cost of a service call in premiums. I imagine that some people may omit the service plan, then wait till something goes wrong, then enroll and pay the $20 for the subsequent service call because they can't wait 30 days. This would save premiums and limit the out of pocket cost to $20.

I assume that relocating to and re-installing equipment at another address is covered whether or not you subscribe to the service plan. This is what they have been advertising.
 

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Bretman said:
One of the nice things about the D*TV service plan is that is covers service calls if you wish to relocate a receiver at the same address. Let's say you want to move a receiver from one room to another or to a different location in a room, requiring new cabling (i.e. they'll have to run two new wires from the dish to your relocated DVR because you wanted to swap the furniture with the television in the living room).

Without the plan, you pay the $80 service call to do this. If you sign up for the plan and then don't wait 30 days, it costs $20 for the call. If you sign up and wait 30 days for service, it's free.

As others have mentioned, the annual cost of the plan is about the cost of one service call. However, if nothing goes wrong with your equipment for x years, then you've paid x times the cost of a service call in premiums. I imagine that some people may omit the service plan, then wait till something goes wrong, then enroll and pay the $20 for the subsequent service call because they can't wait 30 days. This would save premiums and limit the out of pocket cost to $20.

I assume that relocating to and re-installing equipment at another address is covered whether or not you subscribe to the service plan. This is what they have been advertising.
No it does not. The protection plan has not and does not cover relocating receivers because you rearrange the room. From DirecTv.com

Plan Benefits
The DIRECTV PROTECTION PLAN gives you the ultimate in professional technical services for your DIRECTV® System, including:

Covering the cost associated with replacing defective equipment, including remotes and receivers
Coverage of wiring, satellite antenna, connections/switches and more
Power surge-related repairs
Dish antenna realignments
24-hour technical support
In-home service calls
For those that also say that DirecTv will replace owned and leased receivers for only shipping outside of the 90 day warranty period. While that is what they are currently doing, they are under no obligation to do so. It makes for better customer relations to do it, but they are not required to do it.
 

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RobertE said:
No it does not. The protection plan has not and does not cover relocating receivers because you rearrange the room. From DirecTv.com
My info comes from the D*TV customer service telephone line whose rep quoted me service call coverage for receiver relocation with the protection plan.

Has anyone had this done and did the protection plan cover it ?

If not, I guess the only thing for me to do is to try it by enrolling and then requesting service. Either they end up covering it or they don't...and I can drop the plan if they fibbed to me.
 

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The same thing happened to me. I saw the new layout on their website, so I clicked the "My Setup" tab. Sure enough in the my services section, there was the monthly maintenance fee. There was a box in the upper right to remove that part of my service, so I clicked it and the maintenance plan was removed.

I thought the mistake was connected to my recent upgrade from two Tivo HD DVRs to two HR21-700. When the CSR activated the new receivers, he had to rebuild my account. He added back Ultimate TV service which I dropped over a year ago.

One last oddity about this. When I was reviewing the "My Services", the next item after the maintenance plan was a box which clearly says "Na annual commitment". I have no idea if this means I am not under the two year commitment. I don't have an issue with the two year contract as I'm not going anywhere or changing service, but I wonder this was a mistake by that CSR rebuilding my account. Those old Ultimate TV boxes were owned and therefore didn't carry the two year commitment.
 

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IcedOmega13 said:
I don't know why anyone wouldn't have it. (unless you are a DIyer, and have access to a crapload of multi switches for free cause they aint't cheap)
I'll preface this by saying I do have the protection plan.

But 3 years as a customer: 71.88 x 3 =$215.31

I've never needed a service call that wasn't install related, so am basically "out" all of that money. If I needed one today, I'd still be down about $150. Could that be a reason? :)
 

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I might add it in the future but as of right now, I have no plans to. I have been a customer for 3 years so far and the way I look at it is if I still have the service in 15 years that is $1078 so if I need a few service calls in that time I still will be money ahead in the long run. I also have never paid the inside wiring on my home phones and so far after 8 years in my home I have never had to have a service call.
 

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cygnusloop said:
You don't need the protection plan to replace a failed DVR (assuming it's leased, which almost all of them are.) A bad DVR or IRD will be replaced at no charge. Without the PP, you will have to pay ~$20 shipping that would be waived if you are signed up.

What it does cover is all the other stuff. Wiring, multiswitches, LNB, dish, and alignment. It can save a $70 truck roll to align your dish if the wind knocks it out.

Personally, I'm a DIY'er, so I don't feel the need to subscribe.
same here.+1
 
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