[steve_n_houston]

I just signed up for D* about 30 minutes ago and was told my installation date would be October 21st.

I'm in Houston, and the hurricane really messed stuff up, but I'm pretty unhappy about waiting 4 weeks for installation.

The final straw that got me to switch from Comcast was the Blizzard promotion, which is a PPV event on October 10 and 11. I have to activate by October 9th to take advantage of that. All the CSR could say was "I'm so sorry."

In addition to missing that event, I'm really concerned that customer service does not appear to be a priority here. If that's what I can expect when they're trying to get my business, I can't imagine it's going to get better once they have my money.

All that said, I'm still on the fence about whether to cancel the order for now and let them sort their operation out for a while.

Does anyone know how to get an early install date?

 

[turey22]

hey at least you get a free mount!

 

[say-what]

Well, you did just have a MAJOR hurricane go through the area, ya know..... I'd bet many of the techs are swamped with fixing existing customer dishes.

Now you could always contact a local DirecTV rep directly and see if they can set you up any quicker.

 

[RAD]

Get your online account access set up and then check for pending orders, sometimes you can find better installation dates there then calling a CSR.

But between the storm clean up and the normally longer installs due to the NFL Sunday Ticket promotion, 4wks might be the best you can get.

 

[turey22]

well i would try to get in contact with the hsp and and get on the cancellation list, so if any appointments open up before the original install they can get you in.

Welcome

 

[steve_n_houston]

hey at least you get a free mount!

Well, I'm not sure since I won't be activated by Oct. 9th. :lol:

 

[steve_n_houston]

well i would try to get in contact with the hsp and and get on the cancellation list, so if any appointments open up before the original install they can get you in.

Welcome

Sorry to be a noob about this, but how do I contact the hsp?

 

[steve_n_houston]

Get your online account access set up and then check for pending orders, sometimes you can find better installation dates there then calling a CSR.

But between the storm clean up and the normally longer installs due to the NFL Sunday Ticket promotion, 4wks might be the best you can get.

That's my concern, and it raises another issue. The regular season is almost half over by the end of October. So the Sunday Ticket promotion isn't such a great deal in that case.

 

[monetnj]

Try calling All Tech in Sugar Land. They where able to come out next day to fix my dish. Don't know how they would handle a new install, but it is worth a try.

 

[steve_n_houston]

Try calling All Tech in Sugar Land. They where able to come out next day to fix my dish. Don't know how they would handle a new install, but it is worth a try.

Thanks! Does that cost extra or would it be covered by D*?

 

[turey22]

Sorry to be a noob about this, but how do I contact the hsp?

call directv and ask them for the HSP number thats the only way i know to get it...unless someone else knows different

 

[turey22]

Well, I'm not sure since I won't be activated by Oct. 9th. :lol:

Oh yeah, damn i fogot about that...to much money for a polar bear mount...especially if its not an epic.

 

[turey22]

Thanks! Does that cost extra or would it be covered by D*?

out of pocket cost...dtv wouldnt cover it if you

 

[steve_n_houston]

out of pocket cost...dtv wouldnt cover it if you

What's the ballpark cost for an install?

 

[steve_n_houston]

Oh yeah, damn i fogot about that...to much money for a polar bear mount...especially if its not an epic.

Yep, although if I can get activated by 10/9 it's free.

 

[Nodes of Ranvier]

I just signed up for D* about 30 minutes ago and was told my installation date would be October 21st.

I'm in Houston, and the hurricane really messed stuff up, but I'm pretty unhappy about waiting 4 weeks for installation.

The final straw that got me to switch from Comcast was the Blizzard promotion, which is a PPV event on October 10 and 11. I have to activate by October 9th to take advantage of that. All the CSR could say was "I'm so sorry."

In addition to missing that event, I'm really concerned that customer service does not appear to be a priority here. If that's what I can expect when they're trying to get my business, I can't imagine it's going to get better once they have my money.

All that said, I'm still on the fence about whether to cancel the order for now and let them sort their operation out for a while.

Does anyone know how to get an early install date?

Join the club. I signed up yesterday and my install was set at 10/20. Furthermore, I am in the Northeast(MA) and we didnt't even get hit with a Hurricane
You can try calling the subcontractor and have them put you on a cancellation list.

 

[DanER40]

Wow, this is the second thread that I have read crying about DTV service in Houston following a devastating hurricane. I can't believe you people can ***** when so many have real things to cry about. Grow a pair and live with it. You can call me insensitive, or you can look in the mirror.

 

[steve_n_houston]

Join the club. I signed up yesterday and my install was set at 10/20. Furthermore, I am in the Northeast(MA) and we didnt't even get hit with a Hurricane
You can try calling the subcontractor and have them put you on a cancellation list.

That's what the CSR originally told me to do. But then she transferred me to order support and they told me that I couldn't even call the sub right now.

 

[RVD26]

Even when things are "slow", it can take weeks for an installer to come out
I know the wait time was about 2 weeks for an installer to come out when I moved last month
And considering the damage Ike caused around here, I'd say 4 weeks is actually pretty good time

 

[turey22]

Wow, this is the second thread that I have read crying about DTV service in Houston following a devastating hurricane. I can't believe you people can ***** when so many have real things to cry about. Grow a pair and live with it. You can call me insensitive, or you can look in the mirror.

haha man your so rude.