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4000 - Latest Problems - any answers?

1630 Views 23 Replies 5 Participants Last post by  Darkman
Hi All,
I noticed, my model 4000 lately acting up with the guide...
anyone else? or any suggestions/solutions?
Here is what happening:

When i press Guide...i get the screen with what is ON...
Of course i see everything is kind of slow..but that is nothing
new - it is 4000 after all..
So anyhow - all shows are there...But if click on Info to see what is the show about - i get something like : Retriving sat. information, stand by... - usually i do not mind waiting..
but it is no use for most of the time..the information never comes up...
Also - when moving forward on guide - couple of clicks - and i see - "Info not available" all over the place...
So it kinda sucks..
I think even previous version(s) behaved somewhat better on Guide then that...
At the same time - IRD works fine otherwise..shows the video/audio - no prob..

So any suggestions or ideas?

If nothing could be done to help this problem, but Dishnet's engineers can do something to improve things - Join me please
to kindly request that from them...to maybe come up with new version for 4000 - to fix above problems...

Thanks for listening...
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Hi Darkman, same problems with the 5000. It all started on Thurs. I am assuming that the legacy receivers are not handling the new ECM well.. I keep thinking about replacing it with another 6000 or used 4900 but it's more fun to give E* hell.
New reboot procedure seems to fix problem. For 4000 & 5000 models. Pull the smart card and turn the receiver off for 8 secs, then turn it on without the smart card. When prompted to insert smart card, insert it. Acquiring satellite.. If your receiver displays the System Info screen, do nothing. Insert the Smart Card and within 20 secs Acquiring Signal. Info now seems to work, but only for the day. No longer recommended... Holding down the the power button for 8 secs or pulling the power plug. Appears the new procedure resets the smart card, the old procedure does not. This is a bug that E* recognizes and this is a work around. Expect either a new software ver to spool, a new boot strap, or a new Smart Card in the mail or all of the above. If you have not already run a Check Switch it is also recommended as new switches are now supported, then repeat procedure above.
Hi Darkman, I updated the procedure above with more detail.
Turn it off from the front panel w/out smart card for 8 secs. Then turn on and wait for prompt. I did have to run the switch test after, then repeat the procedure. What a mess... On the 4000 I waited 1 min before trying to pull Program Info, but all came up within 8 secs after I waited. On the 5000 it seemed to work after I waited 20 secs before pulling Program Info. It also got rid of "Error 017 - Acquiring Access Rights", which seemed to occur on mostly the movie channels 300+.
No remote. The remote puts the receiver into standby mode, front panel causes off mode but only after 8 secs. Since I have a slaved receiver, the RF signal or lack there of indicates a delay of about 8 secs before the slave TV goes to snow. I suspect that the receiver is writing cashe to the smart card before off mode. Interesting discussion on the "other" forum about Smart Cards, but it appears that the Smart Card processor does not reset unless pulled from the receiver as even off mode keeps power to the Smart Card but in sleep mode. Not sure why pulling power does not reset it as well. In doubt, but did appear to fix the problem, but do rerun switch test and repeat procedure.
1 - 5 of 24 Posts
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