Check my post about 43 recordings being bad. Do an RBR and watch the bad recordings go away. Hopefully this should help with new recordings.
5 of 6 shows didn't record
I did not have time to watch anything last week, so a couple of days ago I started to catch up my my viewing. 5 of the 6 shows I recorded just came up immediately with a black screen and asked me if I wanted to delete the program.
I have been running fine for a couple of months with no problems at all and now 5 in one week? This seems a little odd to me. Could my DVR be going bad?
Jim
I have been running fine for a couple of months with no problems at all and now 5 in one week? This seems a little odd to me. Could my DVR be going bad?
Jim
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Thanks, I do remember reading that now. That stinks. I did a RBR, but I am afraid to rely on it now. I had just begun to phase out the old HR10, but it looks like I am going to be relying on it a little longer.jgrade said:Check my post about 43 recordings being bad. Do an RBR and watch the bad recordings go away. Hopefully this should help with new recordings.
if it keeps having problems with unplayable recordings after resetting it, do a full format and disk check. you will lose all your recordings and settings. if problems continue after formatting, request a new dvr from d*tv.
I've done a full disk check and format, and I had the problems immediately afterwards - I was gone for a week and only about 40% of my recorded stuff was watchable.elvisizer said:if it keeps having problems with unplayable recordings after resetting it, do a full format and disk check. you will lose all your recordings and settings. if problems continue after formatting, request a new dvr from d*tv.
I do not believe that this is a hardware problem. Even if it were, why should I get a refurbished box just weeks after paying for a brand new one?
Thanks, I made sure to get everything off this weekend and I will reformat if it happens anymore. I just thought that it was strange that no problems and then WHAM!!! Hit all at once. Wondering if there was some condition that caused it.elvisizer said:if it keeps having problems with unplayable recordings after resetting it, do a full format and disk check. you will lose all your recordings and settings. if problems continue after formatting, request a new dvr from d*tv.
What are you basing that belief on?dukefan said:I've done a full disk check and format, and I had the problems immediately afterwards - I was gone for a week and only about 40% of my recorded stuff was watchable.
I do not believe that this is a hardware problem. Even if it were, why should I get a refurbished box just weeks after paying for a brand new one?
you've eliminated the software on the HR20 as a possible source of the problem by doing the full format. the only other options are that the HR20 has hardware issues and you need a new one, or HDTVFAN001 is finally right for once, and you've got issues elsewhere in your install- bad cabling, multiswitch, dish, or LNB.
that's the million dollar question. if d*tv could answer it, we'd all be much happier.jclark said:I just thought that it was strange that no problems and then WHAM!!! Hit all at once. Wondering if there was some condition that caused it.
in my recent experience, i was having lots of problem recordings. Then I did a full format while on FA, and didn't have a single bad recording for over a month. then 10b got pushed out to me, and ever since i've had more problems creeping back in. So, in my case at least, it's been related to firmware updates.
I'm going to do another full format later this week, and if i'm still having problems after that, i'll be requesting a new HR20 from d*tv.
Sorry, I am convinced we are still seeing many issues caused by software defects. While it is possible dukefan also has hardware/installation/cabling/karma issues, when I analyze the entirety of the data, anecdotes, and facts, I'm still left with major software defects. Alas, I'm not in possession of any data not available here; perhaps there is something known by Directv that could convince me that the software is adequate.elvisizer said:What are you basing that belief on?
you've eliminated the software on the HR20 as a possible source of the problem by doing the full format. the only other options are that the HR20 has hardware issues and you need a new one, or HDTVFAN001 is finally right for once, and you've got issues elsewhere in your install- bad cabling, multiswitch, dish, or LNB.
My opinion, all are welcome to share it or dispute it.
Cheers,
Tom
I did not mean to imply that all software issues are gone. On the contrary, I thought I was highlighting the extent to which software issues are still with us.tibber said:Sorry, I am convinced we are still seeing many issues caused by software defects. While it is possible dukefan also has hardware/installation/cabling/karma issues, when I analyze the entirety of the data, anecdotes, and facts, I'm still left with major software defects. Alas, I'm not in possession of any data not available here; perhaps there is something known by Directv that could convince me that the software is adequate.
My opinion, all are welcome to share it or dispute it.
Cheers,
Tom
I mean, really- having to fully format to retain reliability for each firmware release is an issue itself!
As so many of us... Been there, done that!elvisizer said:that's the million dollar question. if d*tv could answer it, we'd all be much happier. in my recent experience, i was having lots of problem recordings. Then I did a full format while on FA, and didn't have a single bad recording for over a month. then 10b got pushed out to me, and ever since i've had more problems creeping back in. So, in my case at least, it's been related to firmware updates. I'm going to do another full format later this week, and if i'm still having problems after that, i'll be requesting a new HR20 from d*tv.
I've had my "reconditioned" replacement for a week. Today I wanted to pause live TV. Nope, not a chance. I was able to use the record button, so I dumped the buffer & recorded it. Having had "some" experience, I knew if I waited until the show was over, I could change channels & not have to do a RBR. The program is an "un-watchable", so a reset will just clear it from the drive.
Just for a laugh, I thought I would call D* & ask what to do. This time I called customer retention [CRG to D*]. I explained what & that this was a reconditioned unit [I still have the other to return] so what should I do?
The "short" of a "long" is he was aware of some problems with early units, but no I shouldn't be having the problem(s). They are sending [another] brand new unit out.
Will this solve it? Who knows, but I'm still "working the problem".
Sure, it could be any of those. It could also be fairies living in my house.elvisizer said:What are you basing that belief on?
you've eliminated the software on the HR20 as a possible source of the problem by doing the full format. the only other options are that the HR20 has hardware issues and you need a new one, or HDTVFAN001 is finally right for once, and you've got issues elsewhere in your install- bad cabling, multiswitch, dish, or LNB.
The only problem with cabling/switch would be that the other three non HR20 recorders are not having any such problems, including the three prior recorders using the exact same wall outlet. The wiring has not changed except for the last foot at the dish. The MultiSwitch has changed each time I've upgraded - I had a Spawn, then a new one with 3LNB HD, and they replaced it again with the 5LNB HD. I don't rule out LNB or Dish mainly because the HR20 is the only DVR using the 5LNB's (theoretically).
Note that the problems I've had with shows not recorded have occurred on the HR20 only, on HBOH, SHO, HBOW, TLC, NBC Locals, ABC Locals, ABC HD Locals, etc. It's not just on one or two channels.
I'm happy to have an actual DTV engineer come out an examine everyone of those variables. I'm not willing to monkey around with installers that just switch things out. I want actual testing done to find the problem, not blind mice just changing randomly.
Based on Earl's comments and others, along with the number of reports throughout this forum, it leads me to still believe it's a software problem. I still can't fathom that many boxes having hardware issues.
P.S. And DTV does classify it as a software bug when you report it through Level 2 support...
I hope by now you've come to the realization that you can get just about any answer [you want] from D* whether right or wrong. I've had a level 2 supervisor give me wrong information [we would be getting OTA in Feb. if she was right].dukefan said:P.S. And DTV does classify it as a software bug when you report it through Level 2 support...
Some people aren't having problems, and some are. While there may be some software issues, I'm still leaning toward poor hardware, until I can get two units to misbehave the same. So far, each has acted differently in my testing. #4 is on the way.
Good luck in trying to do that, you will likely grow very old trying. Many of the behaviors of the bugs documented act like poor state management, resource management and basic exception processing logic. The HR20 bugs remind me of inexperienced programmers, working on IPC and threading, attempting to do asynchronous programming in constrained systems. The bugs feel like function calls are made and return codes are not checked for exception processing, this is where some child process or functions are failing but the parent just keeps on going like there is no problem. This kind of problem can happen when resources are constrained, there is poor memory management, leaky code, or bad garbage collection. There is no way of knowing for sure with out having access to the OS, code and debuggers, but this kind of "random" presentation of similar defects, does walk and quack like a duck.veryoldschool said:... I'm still leaning toward poor hardware, until I can get two units to misbehave the same. So far, each has acted differently in my testing. #4 is on the way.
You seem to be a software guy. I'm from the hardware side.btmoore said:Good luck in trying to do that, you will likely grow very old trying. Many of the behaviors of the bugs documented act like poor state management, resource management and basic exception processing logic. The HR20 bugs remind me of inexperienced programmers, working on IPC and threading, attempting to do asynchronous programming in constrained systems. The bugs feel like function calls are made and return codes are not checked for exception processing, this is where some child process or functions are failing but the parent just keeps on going like there is no problem. This kind of problem can happen when resources are constrained, there is poor memory management, leaky code, or bad garbage collection. There is no way of knowing for sure with out having access to the OS, code and debuggers, but this kind of "random" presentation of similar defects, does walk and quack like a duck.
I called retention to see what they had to say, since I haven't a clue. With me on hold, he came back saying there was problems with the early units and they're sending me a new [not reconditioned] unit. Will it "fix" anything, who knows, but some people aren't having problems so [not being a software guy] I lean toward hardware. Wouldn't bad code be more prevalent? I've just spent too long with assemblers [hardware] and know how they can screw up a good design. Nobody yet has the answer, but if we all keep working it, maybe someday...
5 of 6 shows did not record- WOW-what a confidence builder this is.
Well, this is the only glitch that I have had since xFA. I think that something happened to put it in a bad state. I was just afraid that the box was going bad. Everything seems to be working fine again.Bay CIty said:5 of 6 shows did not record- WOW-what a confidence builder this is.
But, I do have to admit that I have lost a little confidence in the box.
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