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I set a timer in my 501 when Lord of the Rings first appeared in the guide (via Search) for it to record the first showing (letterbox format), and of course agreed to pay for the PPV. Last night, the timer was still listed and the PPV was still in the purchases info. I came home today to find zero evidence of recording and that I was prompted to pay AGAIN to watch the "All Day" PPV I already paid for.

Questions:

1) What's up? Is this a known bug?

2) How do I get a refund? (since the purchase info shows the event as being paid twice, shouldn't this be caught by Dish?)

Thanks...