In preperation for the day when we drop our land line, I'm updating various accounts with our cell phone number. This past Monday I log into my DirecTv account and find my address and phone number under the 'Installation Address'. I don't see an obvious way to change my phone number, so I click the 'Moving?' button and change my phone number to a cell number.
Fast forward three days to Thursday afternoon. I receive a phone call on my cell from DirecTv asking if I was planning on moving. I say not in the near future. The CSR thanks me for being a valued customer and asks if there is anything that she can give me (yes she said 'give') in appreciaiton for my business. I say sure, how about waiving next month's bill. The CSR laughs and says she probably can't do that. She then asks if I would accecpt a credit of $10 per month for the next six months. Of course I accecpt.
Even if this resets my contract for another two years it's not a big deal. I upgraded to an HR34 in September, so it only extends me an additional one to two months max.
Interesting way to keep subscribers in the fold.
Fast forward three days to Thursday afternoon. I receive a phone call on my cell from DirecTv asking if I was planning on moving. I say not in the near future. The CSR thanks me for being a valued customer and asks if there is anything that she can give me (yes she said 'give') in appreciaiton for my business. I say sure, how about waiving next month's bill. The CSR laughs and says she probably can't do that. She then asks if I would accecpt a credit of $10 per month for the next six months. Of course I accecpt.
Even if this resets my contract for another two years it's not a big deal. I upgraded to an HR34 in September, so it only extends me an additional one to two months max.
Interesting way to keep subscribers in the fold.
