I'd posted yesterday about some major problems, the main one being PVR events were only recording randomly. Some info from Advanced Tech Support last night cleared some things up for me. Prior to that, I had tried:
- Reboot by holding the power button down until the green light flashed.
- Unplugging the unit and plugging back in (the guy in regular tech support had told me this would do a full reboot.)
But what the ATS guy told me last night is that there are only 3 ways to do a full reset:
1. Pull the Smartcard
2. Hold the Power button down until the *RED record light comes on*. (The part about the RED light is NOT in the manual!)
3. A more complicated procedure through the menus (I assume this is the NVM reset).
What really made this call different though, was this was the first time it sounded like I was talking to a true Software Engineer. This guy went through and explained to me just what happens when it resets, how it checks the information on errors for packet data transfer after the software loads to the HD and then flashes to memory. If there's any errors, it should reflash from the HD, to correct them. And that will only happen using one of these 3 methods. The first Tech Support guy had it wrong, and unplugging the unit will not accomplish that, which is why I still had problems.
Of course, I feel a little stupid for not just pulling the Smartcard myself, but at least I learned something...
- Reboot by holding the power button down until the green light flashed.
- Unplugging the unit and plugging back in (the guy in regular tech support had told me this would do a full reboot.)
But what the ATS guy told me last night is that there are only 3 ways to do a full reset:
1. Pull the Smartcard
2. Hold the Power button down until the *RED record light comes on*. (The part about the RED light is NOT in the manual!)
3. A more complicated procedure through the menus (I assume this is the NVM reset).
What really made this call different though, was this was the first time it sounded like I was talking to a true Software Engineer. This guy went through and explained to me just what happens when it resets, how it checks the information on errors for packet data transfer after the software loads to the HD and then flashes to memory. If there's any errors, it should reflash from the HD, to correct them. And that will only happen using one of these 3 methods. The first Tech Support guy had it wrong, and unplugging the unit will not accomplish that, which is why I still had problems.
Of course, I feel a little stupid for not just pulling the Smartcard myself, but at least I learned something...