I have a 721 and what I do is unplug the power cord, push the power button and hold it for a few seconds, plug the power cord into the outlet and turn the receiver on. When you turn it back on you may have to wait 4 minutes before things start to happen. You may have to do this several times but usually once is enough. If this does not correct the problem you may have to have the unit replaced. Do not expect help from Tech Support because they have no idea on how to correct 721 problems. I am an installer and have learned this from experience.gnm313 said:I know this is the 921 forum, but the 721 is simillar and somebody may have an answer for me. HELP! If I am way off base in posting here, the mods can delete.
I have a wierd problem that just started happening on my 721. Upon boot, it stays on the acquiring data from sat screen. If I do a check switch, all is fine. Tuner1 locks on 110 and 119 as does Tuner2. Life seems good. I am on the most current SW L323.
When I exit out of the pointing screen, the receiver is locked up. I can unlock it by hitting the power button on the remote. When I go back into the pointing screen, tuner1 is still locked, but tuner2 has lost both its locks. They can be reloocked, but this just starts th whole loop over again.
It's not cabling or switches because I can move the receiver to another switch/location and the problem travels with the receiver. It's not the separator because I can hook two known good feeds direct and get the same issue. Not only that, but I get a perfect checkswitch every time. This is on a DPP LNB with a DPP44.
My next step is to call dish, but I don't want to lose all my recordings on a box swap.
Any ideas what I am seeing here? Not sure what else to try.