marshalk
This sounds exactly what happened to me, similar things different details, for more details check out the 721 glitch thread..
Here is what advanced tech had me do, (nvm reset)
Go into the system setup and then diagnostics, now hit info.. right ...left
A debug menu pops up, one of the selections is nvm reset, hit it and it will prompt are you sure??
After it is done, (a few seconds I think) hold down power on the front panel (cold re-boot I guess)
Everything should be fine now
As far as what anonymous said about check switch not sure if you should do that after or before the re-boot, I think after will be o.k.
The next morning after I did the nvm reset, the 721 got dumb and lost my SW 64 switch setup, doing a check switch everything was cool..
good luck..
As for anonymous I assume you must be a Dish employee, please feel free to offer any other tips you have with the 721, staying anonymous is fine with me if it helps any of us out..
Bill