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Discussion Starter · #1 ·
Hi all,

Has anyone gotten the 721's caller id to work? I just got mine today and everything seems normal except for CID. I've checked the settings, and the phone line is the one that worked on the 501, so I'm kind of stuck. I'll call support if no one has gotten this working.

Thanks!
 

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Did you enable the CID feature on the 721? It defaults to off..

I've also noticed it's a bit slower to show the CID info.. it shows it during the second ring.. which is a bummer.

But on a more positive note, you can pause the show while the CID info is being displayed.. unlike the 501.
 

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Mine has been flakey as well... it worked for the first day or two out of the box, but hasn't worked since (about 5 days ago). I'm hoping it's just a software issue that will be addressed.
 

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Discussion Starter · #11 ·
Late update. I cancelled the RMA. I've got shared line DSL, and the 501 wouldn't work with a filter. I put one on and it still didn't work. After some testing, I found out it was a bad filter, replaced it and all is well.
 

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Discussion Starter · #13 ·
It's wonderful now that I've got it working. You can pause what you're watching without hitting OK first. This is a major improvement over the 501. It also has a history list so that you can see who called while you are out. I don't know yet if that will be as useful, but I wouldn't live without Caller ID, and I'd hate to not have it on the TV now that I've had it there for a while.
 

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Discussion Starter · #16 ·
No, it will not ever work with Call waiting caller id. This is not a problem with the receivers, it's a limitation of CID on CW that prevents it from showing up on any extension other than the one that you are using. They can't send enough voltage through the line to reach all phones safely.
 

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Not sure if this has been covered yet.

On the 721, do both of the composite video outputs display the caller ID info? I do not want the video signal that goes to my VCR to display any incoming calls while I am archiving shows.

Thanks!
 

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...I've also noticed it's a bit slower to show the CID info.. it shows it during the second ring.. which is a bummer....
This is how all caller ID works. The info is sent between the first and second ring.

Here's a nice description of how Caller ID works with several links:

How Caller ID works
 

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Originally posted by Chaos
No, it will not ever work with Call waiting caller id. This is not a problem with the receivers, it's a limitation of CID on CW that prevents it from showing up on any extension other than the one that you are using. They can't send enough voltage through the line to reach all phones safely.
I still can't believe that the 501 won't display CID for incoming LD calls. The old 5000 did. Here in Qwest land, they have a special ring to alert you that the incoming call is long distance. I emailed Dish and they said that I should call Qwest and have them disable the special ring! Don't think so! Why can the 5000 handle special ring CID and the 501 can't?
 

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It's working again... I did a reboot this morning (held the power button for 5 seconds) and the CID seems to be working now. It'll be interesting to see how long it works until another reboot is necessary...

Originally posted by FrankD1
Mine has been flakey as well... it worked for the first day or two out of the box, but hasn't worked since (about 5 days ago). I'm hoping it's just a software issue that will be addressed.
 
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