When I got my 721 recently, I had a prolem with some of the features not working. I called in and got routed to someone in an Advanced Technical Support group. They were very helpful. The rep must have been in a great mood and we talked for almost an hour. Not only was it a fun call but he answered any question I had. We discussed features and how they worked and I gave my opinion on how they could improve some things. He took notes!Originally posted by rjenkins
If I don't reboot my 721 every couple of days, it invariably starts to miss recordings for me. So I'm now in the habit of rebooting the machine every morning before I head to work.
(FYI... Press and hold the power button on the 721/501/508 for around 10 seconds and it will force a hard reboot... It will have to do the hard disk check and takes 5+ minutes to come back. Turning off the receiver and then pulling the access card out, then re-inserting it reportedly does the same thing, but I don't do that, I'm paranoid about wear on the card or something.)
Tell that to Microsoft. EVBEGOriginally posted by karl_f
I would absolutely freak out if I had paid that kind of money and it missed recordings! I would demand service credits from E*. You are paying a lot of money for the equipment and it should perform in a manner that you should expect, and in a manner that it is advertised to perform. Daily re-boots is not an acceptable way to make the equipment work.
I would, but I have two M$ Ultimatetv receivers and they have NEVER missed a recording, lost a recording, or required a "hard reboot" daily, weekly, monthly, or ever. The best thing is that my UTV receivers didn't cost anywhere near $500 each. YMMV, but I have been extremely pleased with my PVRs. You will find the same true with DirecTivo.Originally posted by MediaMills
Tell that to Microsoft. EVBEG
(extremely very big evil grin)