I am on hold with E*even as I type this. They are telling me that I can not get the initial download from 119 only, I must point at 110. E* (second tier support) is saying that the only way to get the initial software download is to be on 110. This really blows for those of us in Alaska (and elsewhere) that can not see 110. I may be able to pick it up with a larger dish (I currently have a 1 meter) but haven't tried. I get a solid 80% on 119 here in southeast alaska. Perhaps I will give it a go and see if I can get 110, at least enough to do the download. A serious drag however to have to re-point the dish. Kind of like the bad old daze and a BUD.