DBSTalk Forum banner
Status
Not open for further replies.
1 - 3 of 3 Posts

· Mentor
Joined
·
41 Posts
Discussion Starter · #1 ·
Before I go throught the agonizing process of calling a Dish CSR to ask this, I thought I may get a quick painless answer here. I own my current 811 BTW. And I already have one 211. The Dish website says$199 but I'm not sure if that includes my 811 swap that I own.

Another question, Is there a "secret number" to call to avoid getting the Indian call centers. I've found them to be virtually useless and take up to 1 hour or longer for something that used to take just minutes.
 

· Hall Of Fame
Joined
·
1,295 Posts
Last I knew, Dish was offering $25 credit for a returned receiver, regardless of type, for a trade-in. You might do better selling your 811 on ebay to a Canadian.

The "secret number" I always use is to select "Tech Support" and "HD" when I call the automated system. That always gives me someone knowledgeable.
 

· New Member
Joined
·
4 Posts
I am having this done tomorrow. When I called Dish, they said I owned the 811 so it will be on ebay next week. Cost was $199 - already charged to my AmEx with 100 rebate at $10/month over 10 months. Since the 811 should bring $150 or so, this should be a no-cost switch. I'll enjoy the added DVR as I have on my other TV.

I did call 3 or 4 time until I got to talk to someone that spoke english as a first language. I feel sorry for everyone concerned with call centers in this day and age but I don't speak or understand many of the service reps. I just read where Directv is opening a call center in Missoula Montana - You'll be able to understand those cowboys.

Regards
Mike
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top