CABill said:
That should be true of most people, but Gary already subscribes to DishHD and has a ViP receiver. At least that's how I read that his 811 doesn't get all the channels he pays for. Could be misreading of course.
Any DISH'n It Up done in the last 12 months would prevent a DIU on the 811 to a 622. Leasing 2 more tuners on the 622 could take him over the 4 tuner limit on an account. I think Gary's situation is more complicated than your parents.
Yes it is complicated. Here is the entire story.
I do have a 622. But when I first signed up with Dish last year I took advantage of an offer that promised me 3 HighDef outlets. I currently have the 622 in the great room and the 811 in the kitchen. My understanding when I signed up was that I would be able to lease highdef units for the 3 outlets that I was promised and have (have 3rd outlet in great room). I would like to upgrade the 811 to a high def receiver so that I can see all the channels in the kitchen. I would like to have a second 622 because the current unit has a hard drive too tiny on which to store very many high def movies until I watch them.
Dish has put up one barrier after another to my getting any sort of upgrade. At one point I was ready to buy a 622 for $500. But then Dish said that I could not connect that second 622 unless I paid them $200 for an installation fee. The unused connection in the great room is supposed to be ready for a 622 according to what Dish tech have said. (Now I've used the $500 for something else and could not currently buy a unit even if Dish waived the $200 connection fee that I was not informed of before I signed up.)
Every time I talk to Dish I get a different set of reasons why they do not want me to use the third outlet. I wonder if it is functional. The initial installation was a total botch job. The installer showed up very late at night and then said his friend would be coming over to help him. His friend (also an installer) instead spent time watching my TV and playing pranks that hindered installation and looking over and over to see if he could get any adult channels--I don't subscribe to any. He used my home as a rec room. After the 2 idiots left, I found that I had only some of the Dish channels.
A second installer came out and said the first job was poorly done and installed a second dish and reworked other things. A few months ago I began dropping channels and a third installer came out and replaced switches and did not speak well about previous 2 installations.
A complicating factor in trying to work with Dish is that their staff are not often aware of Dish policies and the Dish web sites are badly outdated. For example, consider the site below which I got to yesterday from dish it up when looking for info on possible upgrade choices.
http://www.dishnetwork.com/content/faq/search/existing/
The site promises that existing customers can upgrade to the "latest technology" 811! If I click on the word "here" toward the end of the paragraph quoted below, I am taken to a page telling me about the state of the art 942 DVDR.
"Qualified existing customers are eligible to lease new/additional receivers under our DISH'n It Up promotion. Eligible receivers feature the latest technology, including HD with the 811 model, with no equipment to buy and low up-front costs! Log on today to the My Account section of dishnetwork.com to see what offers we have available to you. The DISH 811 delivers DISH Network standard and high definition satellite programming and receives off-air analog and digital broadcast, where available. Click here for more information on upgrading to the 811 receiver. "
Yesterday I logged onto Dish account as suggested at the above site and clicked on menu choices about upgrading. I was taken to an obsolete site that provided information on upgrade offers for which I was not eligible and which had anyways expired as of November 1, 2006. I can't give the URL for the the latter confusing site because tonight all I get is a blank screen when I try clicking on the menu choices I used yesterday.
My basic complaint is that I was promised I would be able to lease up to date high def units for 3 outlets. There was no mention of up front fees in additon to monthly lease charge. When the 622 came out, I was astonished to find out about up front fees. After I got the 622 upgrade, Dish suddenly decided to allow me to use only 2 outlets and will not provide a receiver that gives me all the high def channels in the kitchen.
Dish people never mentioned I would have to live with obsolete units before I signed the contract but instead led me to believe I would always have current units. Dish has not kept the promise made to entice me to subscrible. I am trying to figure where to complain--possible the Better Business Bureau?
Before last summer I lived in Wisconsin where I had TimeWarner Cable. That company provided leased high def units, as many as a customer wanted to lease (absolutely no up front fees) and provided me with current units so I could get all high def channels--not just some. And I had and used 3 cable outlets. So I believed Dish promises made before I signed up.
Sorry for such a long post. Gary.
