[wipeout]

Does anyone have a good direct number? The one in my subject line got me directly to a human being without having to go through an IVR. It was awsome.

 

[Stuart Sweet]

They're really trying to clamp down on numbers like that, they get posted on the internet and everyone uses them.

 

[Incog-Neato]

Yes ..... an NO to your next question!

Does anyone have a good direct number? The one in my subject line got me directly to a human being without having to go through an IVR. It was awsome.

 

[wipeout]

I understand. If anyone wants to send me a private message with the number I promise not to share it. If not no sweat. Thanks.

 

[bones boy]

What's the big deal about getting through to a human versus an IVR? If you were getting through directly to tech support without having to deal with "level 1" then that would be impressive. Does the IVR system take that long to navigate?

 

[buddybailey]

Try here

http://gethuman.com/

 

[bonscott87]

All you gotta do is just say "cancel service" at the prompt and you'll be sent to a human being.

 

[wipeout]

I used the number from Gethuman this morning and had to sit in silence until the AVR decided to send me to a person because I was not responding. That is frustrating to me. I liked having a number to dial and actually have a live person answer right off. It was nice while it lasted.

I did get three months of free HBO though.

 

[jwt0001]

Sort of dumb question...

How often do you call D*? In the 1.5 years that I have been a customer, I think maybe I have called them twice for some technical issues. I agree that it's tough to get to humans sometimes, but sometimes the humans aren't any better than a recording!

 

[Brian Hanasky]

All you gotta do is just say "cancel service" at the prompt and you'll be sent to a human being.

Or just say operator..wait for it to start talking.....then say operator again.

 

[bonscott87]

Sort of dumb question...

How often do you call D*? In the 1.5 years that I have been a customer, I think maybe I have called them twice for some technical issues. I agree that it's tough to get to humans sometimes, but sometimes the humans aren't any better than a recording!

Agreed. Oh, been with D* almost 12 years and I think I've called them *maybe* once a year. Lately it's been my yearly call to get Superfan free/discounted.

 

[shelland]

I used the number from Gethuman this morning and had to sit in silence until the AVR decided to send me to a person because I was not responding. That is frustrating to me. I liked having a number to dial and actually have a live person answer right off. It was nice while it lasted.

Saying "cancel" at the first voice prompt seems like a pretty simple way to get a human to me...