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mcbeevee said:
If all he needs is HD capability (H20) without the DVR (HR20), it should be a free upgrade. :flag:
Agreed....and call the retention number, not the regular phone number (don't have the number with me right now, do a search). The people at retention are much more responsive and willing to talk.

He should be able to upgrade to HD for free or at most a shipping charge of $15 - $20.
 
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