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Sounds like they decided to give Chat back retention offers :D tbh tho they would have way more subs and less calls if they just priced these damn packages at their retention rates.
 
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I wonder how much they make on the people who don't bother negotiating.
 

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Discussion Starter · #4 ·
Sounds like they decided to give Chat back retention offers :D tbh tho they would have way more subs and less calls if they just priced these damn packages at their retention rates.
I left them no room for negotiation in Chat unlike haggling in person - $99 or I end chat and cancel. Quick and easy for both sides.
 

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this is where i give sxm credit. even though the CSR'S are over seas they understand you!!! and it seems like there willing to keep there customers and treat everyone the same. and not this new customer BS. and for the most part they seem to know what there doing!!! wich is a good way to do business keep the revenue flowing in and not having people all pissed off and canceling:);)
 

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Sounds like they decided to give Chat back retention offers :D tbh tho they would have way more subs and less calls if they just priced these damn packages at their retention rates.
i don't know why they don't. they know were gonna be calling in when that time comes to get a cheaper rate:confused::rolleyes:. i haven't paid full price since 2007. only got canceled out once and called right back in and got a deal:D:rolleyes:o_O. no way in hell am i gonna pay over 300.00 a year for sxm:eek:. nor have i paid the 15.00 activation fee or the transfer fee..
 

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Call, chat, text, slide in to their DMs. Why can't a company just charge the best rate without the games?
 

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Yep ... we are not the customers. We are just the source of income for the shareholders. The shareholders are the customer for the decision makers.
 

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Perhaps in the 20th century. In this century everyone has "internal customers" and operations are well beyond the "101" level.
 

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i canceled yesterday.. as the app for android is all wonky and keeps crashing down even after uninstalling it and reinstalling it. the app also would not load new songs and it would keep playing the same songs over and over. and i got sick of the DJ'S and there babbling. been using the music choice app it seems more stable than sxm's app. i can also tell it has a higher bitrate also than sxm's. i also got sick of playing the rate game.
 
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