Basically I have been very happy with the HR20 with very few problems. There is one small issue that Directv couldn't figure out. Even though I have "all the channels I receive" in the guide checked there are two HD channels (ABC West and one other thast I receive) that show up in the regular guide but not in the HD guide. I was on the phone with Directv for 45 minutes and they couldn't solve this problem. Any ideas? Thanks.