I am wondering if anyone else in the Central Arkansas area is seeing this same problem.
The national networks in my area are not available in HD via the local dish packages, so I receive them OTA. I am subscribed to the local package so that I get the local guide data. The guide data for all of the local channels, OTA and dish provided, is correct, except for one sub-channel. The sub-channel, 007-01, happens to be the ABC national network. What is really strange is that the guide data for this OTA sub-channel is actually the guide data for another station from the dish-provided local channel package, KWBF. The ABC affiliate guide data is correct in the guide data for the dish provided local channel, actually there are two of them, 007-00 and 9350.
This problem did not appear in my first vip722, which blew a power supply and was replaced with a new vip722.
I have attached a screen shot of the problem. One showing the local OTA listing of 007-01 (ota) with bad data, right below the correct data for 007-00 (same channel, local dish package). The second screen shot shows the guide data for the actual dish local channel KWBF that is showing up for the ota guide data.
I have complained 4 times to DISH about this, each time they tell me it is the local provider guide data feed that is bad and that they will "check with them" and get back to me. Once they walked me through several menu options that kicked off the download of new guide data, among other things, during a call that took at least an hour. The problem has gone unresolved for several months. I have a hard time believing it is a local providers problem since a) it worked before my receiver was replaced and b) the guide data is pulling from another, incorrect channel.
Can someone give me some hints as to what exactly to tell DISH to get them to actually take care of this problem? I have a feeling I just need to get hold of someone in customer support and ask them the right questions.
Has anyone else actually had this problem and gotten it resolved? It is somewhat of a deal-breaker for me, considering the fact I can only record Lost and Desperate Housewives (WAF) in HD via the OTA guide data. Well, I can manually schedule, but it does not catch reschedules, repeats, etc...
The national networks in my area are not available in HD via the local dish packages, so I receive them OTA. I am subscribed to the local package so that I get the local guide data. The guide data for all of the local channels, OTA and dish provided, is correct, except for one sub-channel. The sub-channel, 007-01, happens to be the ABC national network. What is really strange is that the guide data for this OTA sub-channel is actually the guide data for another station from the dish-provided local channel package, KWBF. The ABC affiliate guide data is correct in the guide data for the dish provided local channel, actually there are two of them, 007-00 and 9350.
This problem did not appear in my first vip722, which blew a power supply and was replaced with a new vip722.
I have attached a screen shot of the problem. One showing the local OTA listing of 007-01 (ota) with bad data, right below the correct data for 007-00 (same channel, local dish package). The second screen shot shows the guide data for the actual dish local channel KWBF that is showing up for the ota guide data.
I have complained 4 times to DISH about this, each time they tell me it is the local provider guide data feed that is bad and that they will "check with them" and get back to me. Once they walked me through several menu options that kicked off the download of new guide data, among other things, during a call that took at least an hour. The problem has gone unresolved for several months. I have a hard time believing it is a local providers problem since a) it worked before my receiver was replaced and b) the guide data is pulling from another, incorrect channel.
Can someone give me some hints as to what exactly to tell DISH to get them to actually take care of this problem? I have a feeling I just need to get hold of someone in customer support and ask them the right questions.
Has anyone else actually had this problem and gotten it resolved? It is somewhat of a deal-breaker for me, considering the fact I can only record Lost and Desperate Housewives (WAF) in HD via the OTA guide data. Well, I can manually schedule, but it does not catch reschedules, repeats, etc...