My 721 quit working in early November so I called Dish to try for an upgrade to a VIP722. The rep I talked to said that I had to upgrade both my 721 and 811. No amount of arguing on my part changed her mind. I eventually got bumped up to another rep who said it could be done but he gave up eventually and bumped me up to a rep who knew(!) what to do and said I could do it. She verified my name, address, etc. and by the end of the conversation I was convinced that all was well and I would be getting an upgrade to the 722.
Shucks, was I wrong. I got an email a few days later saying my upgrade receivers were shipped. Oh Oh. Receivers?
Double shucks. The receivers arrived. A VIP 211 and a 522. I had specifically said I didn't want those, I wanted a VIP722. On top of that my bill came in the mail and it shows an extra charge of $249 for a HD receiver. Now I am really PO'ed.
Called Dish again and rep I talked to said that the 249 charge was in error and it would be removed. She also could upgrade me to a VIP722 for a $75 upgrade charge and extend my commitment to two years again. OK. All done, I hope, I hope. New box is coming via UPS to arrive tomorrow. Wonder what will be in the box?
Will it be a 722?
Will the $249 charge on my bill go away?
What receiver do I send back? 721, 522, 211?
This would be funny if not for that darn $249 on my bill. I could buy a 211 outright for $169.
I'm trying to stay calm..............help...................