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AllStar
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71 Posts
Discussion Starter · #1 ·
Hey all:

I've tried using compressed air to blow out the dust, with no long-lasting luck. In that process, I inadvertently stopped the fan, so I know it's the fan, and not something else in chassis that's making the noise.

Any advice? Is replacing the fan possible? I'm hoping to avoid replacing the DVR through Directv as I'm no longer under contract.

Thx!
 

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The Shadow Knows!
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37,060 Posts
It would be technically possible to replace the fan if you owned it... but leased DVRs may not be opened.
 

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Registered
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36,654 Posts
TimeShifter said:
Hey all:

I've tried using compressed air to blow out the dust, with no long-lasting luck. In that process, I inadvertently stopped the fan, so I know it's the fan, and not something else in chassis that's making the noise.

Any advice? Is replacing the fan possible? I'm hoping to avoid replacing the DVR through Directv as I'm no longer under contract.

Thx!
Being under contract shouldn't make any difference. D* should replace the faulty :)lol::lol::lol::lol:) 20-100 without extending your contract.

Rich
 

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Hall Of Fame
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3,245 Posts
Stuart Sweet said:
It would be technically possible to replace the fan if you owned it... but leased DVRs may not be opened.
...or as my old English teacher used to say "You can, but you may not." :D

Yes, replacement of the unit should not incur a new two-year contract.
 

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AllStar
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71 Posts
Discussion Starter · #5 ·
Hey All:

Thanks for the info! I'll give D* a call.
 

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AllStar
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71 Posts
Discussion Starter · #6 ·
I emailed them, and here is the response. I'm reading this and thinking about the fact that I've been with Directv for 10 years, and doing the math on how much money I've given them. It's irritating and comical at the same time. :)

"I'm sorry to hear that one of your HD DVR receivers is making a lot of noise. I understand that you'd like to have it replaced or upgraded.

I can see how important having the latest technology is to you. At DIRECTV, we want to keep our loyal customers and we certainly want to reward them by passing them great savings on equipment upgrades.

I see that you are eligible for a discounted equipment upgrade and we can give you an HD DVR for $149. This offer also includes $0 delivery and handling fee and $0 installation.

Additionally, please note that this is available for a limited time only and should you accept this offer, it will include a programming agreement of 2 years."
 

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Icon
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507 Posts
Sign up for the Protection Plan and in 30 days you should be eligible for a free replacement. I also have one with a noisy fan and have the PP so I'll be doing the same.
 

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Grouch Extrordinaire
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1,241 Posts
Looks like they missed the point of your question. Your HR20 is already latest technology so you don't want an "upgrade" just a no commitment replacement. You might want to try again.
 

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Hall Of Fame
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3,245 Posts
Jon J said:
Looks like they missed the point of your question. Your HR20 is already latest technology so you don't want an "upgrade" just a no commitment replacement. You might want to try again.
The HR20 is hardly the "latest technology." That unit came out around 2005. When I tried to compare my old slow HR20 to my new FiOS Motorola DVR, forum members jumped all over me, saying it was not a valid comparison.

That e-mail response to the OP is not what I would have expected from DirecTV. The e-mail does say that DirecTV "wants to keep our loyal customers and we certainly want to reward them by passing them great savings on equipment upgrades."

I agree a phone call is in order.
 

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Hall Of Fame
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7,058 Posts
You would have been much better off calling. That way when they misunderstood what you wanted, you could have corrected them and not posted how ridiculous and comical this whole way you've been treated was. Pick up the phone and communicate like a real human being and not a texting robot. Don't be one of "those people".
 
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