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Stuart Sweet said:
It would be technically possible to replace the fan if you owned it... but leased DVRs may not be opened.
...or as my old English teacher used to say "You can, but you may not." :D

Yes, replacement of the unit should not incur a new two-year contract.
 

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Jon J said:
Looks like they missed the point of your question. Your HR20 is already latest technology so you don't want an "upgrade" just a no commitment replacement. You might want to try again.
The HR20 is hardly the "latest technology." That unit came out around 2005. When I tried to compare my old slow HR20 to my new FiOS Motorola DVR, forum members jumped all over me, saying it was not a valid comparison.

That e-mail response to the OP is not what I would have expected from DirecTV. The e-mail does say that DirecTV "wants to keep our loyal customers and we certainly want to reward them by passing them great savings on equipment upgrades."

I agree a phone call is in order.
 
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