Okay, I am seething, so I will try to compose myself within this post (ha).
Had a DTV Plus R15-100 (DVR) for just over a year. Worked great, never had an issue. Then, out of the blue, we were watching TV, walked out of the room for a minute, came back in to a black screen. Hubby checked everything (he used to install for them) and said "It died". What? The fan was running, but no screen - nada.
Called DirecTV, explained the problem, said they would mail me a new DVR receiver if I pay the $20 shipping cost. Sure. Mama needs her DVR.
Got the new one (a DTV Plus R16-300) two days ago, called to have them activate the box. A total pain in the a$$ process. It would get stuck on the loading screen over and over. The tech girl had me restart it (reset button) FIVE times. I was disgusted. Well, they kept trying to tell us it was our signal - umm, no it's not. In the interim of waiting on the new receiver, we had taken the regular receiver out of the spare bedroom and had been using it in the master (where all this is happening). Funny how that one worked fine, then we plug the new one in and this issue happens.
After the hubby got on the phone with her supervisor, he explained that he used to install for them and understood the basics of the wiring, what to look for as far as troubleshooting, etc. The guy seemed a little uncooperative, hubby got (rightfully) ticked, and in the course of their tete-a-tete, voila - the stupid thing began working. Okay, good. I'm happy, he's happy. We're all happy.
Well, that was the night before last. Last night, we go up to get in bed and guess what? Yep, the new one was DEAD - exact same thing. Wouldn't power up, but the internal fan was running. I am livid. Hot. Fuming.
Can anyone here advise as to what they think it would be? The receiver, DVD player and out LCD 36" TV are all plugged into a less than 3 month old surge bar (and a good one, no cheapy). Seems like if it were the plug, that the TV and DVD would have suffered as well. So we are baffled. I have yet to call them today, because I wanted to see if someone here had a bit of insight first. I have an inkling that they will tell me it's MY problem (my plug, connection, etc.) when I know full dang well it's theirs.
Been a customer for 5 years, and am [ ] this close to going to Dish.
Thanks in advance,