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Rising cable rates are bad enough, but Texas homeowners who fought rising flood waters this summer are having to pay for the water damage to their cable TV equipment.
Time Warner Cable is charging customers in Texas recently victimized by flooding as much as $300 to replace their set-top boxes from the company.
Karen Hartley, vice president for marketing and communications at Time Warner, said it's company's policy to bill for damaged boxes, which are leased from the MSO. "We are sympathetic to them," she told the San Antonio Express-News. "But we are going to charge them for their boxes."
As expected, Time Warner Cable customers - some of whom lost homes to the floods - aren't happy about paying the bill. "I'm just appalled that a company such as Time Warner would expect this," one unhappy customer said.
From SkyReport (Used with Permission)
Time Warner Cable is charging customers in Texas recently victimized by flooding as much as $300 to replace their set-top boxes from the company.
Karen Hartley, vice president for marketing and communications at Time Warner, said it's company's policy to bill for damaged boxes, which are leased from the MSO. "We are sympathetic to them," she told the San Antonio Express-News. "But we are going to charge them for their boxes."
As expected, Time Warner Cable customers - some of whom lost homes to the floods - aren't happy about paying the bill. "I'm just appalled that a company such as Time Warner would expect this," one unhappy customer said.
From SkyReport (Used with Permission)
