[dunkonu23]

My locals say "You are not in the correct location". Nothing. ESPN, CNN, Fox News, Syfi--all gone! They worked this morning, now they're gone. I can't stream anything using Dish as a provider. Can't login. Can't call support. Fun stuff. Is anyone else experiencing a total outage? Ransomware: Clickety, click, click, click!

 

[dunkonu23]

Interesting stuff... ESPN, CNN, FOX News, Syfi are back. My satellite locals still say "You cannot receive this channel outside the designated viewing area. Please change the channel." Still can't stream anything with Dish as my provider--probably because the app can't get authorized at Dish. I'm thinking it's the same thing with the satellite locals.

 

[James Long]

I'm surprised that it didn't go out earlier for streaming. It has been a rough week for DISH (and they still have a lot to resolve).

 

[NYDutch]

Interesting stuff... ESPN, CNN, FOX News, Syfi are back. My satellite locals still say "You cannot receive this channel outside the designated viewing area. Please change the channel." Still can't stream anything with Dish as my provider--probably because the app can't get authorized at Dish. I'm thinking it's the same thing with the satellite locals.

All of our satellite channels are working normally including the locals. VOD and other functions that require an Internet connection to Dish servers are still having some issues, as are streaming authorizations.

 

[dunkonu23]

My satellite locals on one Hopper with Sling still don't work. How do I change zip code (I'm assuming that's what is used) or locality? If it involves logging into Dish, I can't, still... dunno if others can login.

 

[psanrules]

My satellite locals on one Hopper with Sling still don't work. How do I change zip code (I'm assuming that's what is used) or locality? If it involves logging into Dish, I can't, still... dunno if others can login.

Nope, still can't log in, either. You can try contacting Dish through the "Request More Information" button on this link:

DISH | Current Customer Support

www.dish.com

They will probably just email you a form reply, instructing you to keep checking the mydish site, which is where the link to contact them is located in the first place. So, they basically just send you around in circles back to where you started. At least somebody at Dish may actually read your feedback, though. That way, they can get a good idea of how many customers are impacted by these issues, and how we feel about this entire mess.

 

[satcrazy]

Nope, still can't log in, either. You can try contacting Dish through the "Request More Information" button on this link:

DISH | Current Customer Support

www.dish.com

They will probably just email you a form reply, instructing you to keep checking the mydish site, which is where the link to contact them is located in the first place. So, they basically just send you around in circles back to where you started. At least somebody at Dish may actually read your feedback, though. That way, they can get a good idea of how many customers are impacted by these issues, and how we feel about this entire mess.

?
Has anyone seen this MAJOR problem on any of the news networks?

No? Isn't that odd?

 

[psanrules]

Nope, still can't log in, either. You can try contacting Dish through the "Request More Information" button on this link:

DISH | Current Customer Support

www.dish.com

Hey, the link has been updated today! Now, there is at least an option to make your Dish payment. Dish wants to make sure they can get your money, even if they still are not offering the full Customer Service experience. 🤑

Also, the "Request More Information" button has been removed.

 

[dunkonu23]

It's just interesting that they have a "secure" link to submit payments using your account number which is going to be sent via paper bill. The online form has only two fields, maybe it goes to another page? Until they've mitigated the attack, reported it as fixed, and provided information stating PII was not compromised or provided a comprehensive customer response plan, I don't think I'm going to be submitting payments this way at all.

Still no satellite locals on one of my Hoppers--the other one works... go figure!

 

[psanrules]

It's just interesting that they have a "secure" link to submit payments using your account number which is going to be sent via paper bill. The online form has only two fields, maybe it goes to another page? Until they've mitigated the attack, reported it as fixed, and provided information stating PII was not compromised or provided a comprehensive customer response plan, I don't think I'm going to be submitting payments this way at all.

This is why I saved a large stack of my old paper Dish bills, even though I had autopay at the time. I can always use the payment form and envelope from one of those bills to mail Dish a payment any time.

However, if my guess is correct about Dish giving every customer a brand-new account number, then all of those old payment forms just became useless.

 

[dunkonu23]

This is why I saved a large stack of my old paper Dish bills, even though I had autopay at the time. I can always use the payment form and envelope from one of those bills to mail Dish a payment any time.

However, if my guess is correct about Dish giving every customer a brand-new account number, then all of those old payment forms just became useless.

I never saved the statements, but still, as a very senior cyber security engineer, the steps I mentioned are the minimum requirements for my sending them anything electronically. The fact that remediation has taken this long indicates the compromise is substantial in terms of infrastructure, and potential data loss--be it PII or business data.

 

[psanrules]

Another thing that occurred to me is that Dish may now need to issue new Smart Cards for every active receiver in the field (and even purchased receivers that are deactivated). I'm not sure what Dish would do about changing the Receiver CA ID numbers. I suppose simply swapping out the Smart Cards would be enough to separate the lock from the key, so to speak. Otherwise, Dish would need to swap out everyone's receiver. That probably wouldn't go so well.

 

[James Long]

I doubt they will need to replace smart cards, but I have not seen a DISH receiver that doesn't have a slot. It has been a long time since DISH had me change out my cards but it was an easy procedure.

Obviously this was not a simple breach of a minor system - but if it were "everything" I'd expect the satellite channels to be affected. It seems that once again you are worrying about issues without evidence and creating conspiracies where none exist.

 

[psanrules]

- but if it were "everything" I'd expect the satellite channels to be affected...

How do we know they weren't? We have plenty of minor evidence stacked up over the past week to say otherwise:

• Removal of the Free Previews slate channel (after not updating it in a timely manner)
• No longer authorizing new free previews on deactivated receivers
• Indefinite delay of the scheduled removal of Dish Home channel 100

Heck, this very thread was started by someone who was seeing issues with the satellite channels, and who still has the locals disabled on one Hopper. The timing of some (or all) of the minor issues I mentioned above may just be a coincidence. I would still point to the very existence of this thread as evidence that satellite channels have been, and can be, affected.

 

[James Long]

You are basing your conclusions on minimal information.

DISH has millions of subscribers and you are relying on the reports of one subscriber (contradicted by another subscriber) and your own experience as a non-subscriber. It looks like his issue is with authentication (one receiver works the other one doesn't) which normally would be handled by customer service re-authenticating his individual account. (Something that may now be possible if he can get through to customer service.)

For the vast majority of subscribers the satellite channels delivered via satellite have not been affected at all and yet you are spinning up the panic machine and suggesting that every account number needs to be changed and every access card be swapped (or every receiver swapped!). Please stop with the fear uncertainty and doubt panic room level conspiracies.

I had wet sticky snow in my area last Friday that stuck to my satellite dish and knocked out the signal. Are you going to blame that outage on the breach? The snow melted on Saturday. Does that mean DISH paid the ransom? I suppose all that snow in California is DISH's fault? (My snow issue was resolved by brushing off the dish ... which I installed in a reachable location.)

You, as a non-subscriber, should not be receiving content from DISH - any content you do receive should be considered a gift or a glitch. (DISH owes nothing to non-subscribers.) The glitch that allows non-subscribers to see content existed before the breach so you can't say receiving channels you do not subscribe to is a sign of the apocalypse. So instead you are saying that a non-subscriber not receiving a free preview is a sign of the apocalypse?

I have had DISH for 20 years. I am not going to panic because an internally created channel that DISH is under no obligation to provide was or was not dropped on a specific day. You should not panic either. Nor should any DISH customer. It is ridiculous and is worthy of being ridiculed.

For actual customers using receivers currently sold (Hopper series) The channel 100 mosaic is now the Free Preview Showcase (showing four channels that are in free preview). Channel 102 DISH Studio remains with short promotional programs and sample programs from across the spectrum of DISH channels. Channel 103 is the "Hopper How To" channel (in HD) that shows the current interface and how to use non-obsolete receivers.

I expect the DISH Perks/Free Previews page will return to the website at some point (not the most critical issue). With the new use of channel 100 I'm not sure a preview slate channel is needed.

DISH is making progress restoring systems after the breach. At some point their forensics will be complete and DISH will know what data was compromised. They will then follow appropriate steps in accordance with all applicable laws.

 

[psanrules]

You are basing your conclusions on minimal information.

Minimal information is all we have at this point.

For the vast majority of subscribers the satellite channels delivered via satellite have not been affected at all and yet you are spinning up the panic machine and suggesting that every account number needs to be changed and every access card be swapped (or every receiver swapped!). Please stop with the fear uncertainty and doubt panic room level conspiracies.

I am not the one who introduced the idea that customer information (such as credit card numbers) may have been compromised. (That was posted in the other thread.) If that is the case (a position that I have not endorsed) then it seems reasonable that other numbers associated with the account have also been compromised.

DISH is making progress restoring systems after the breach. At some point their forensics will be complete and DISH will know what data was compromised. They will then follow appropriate steps in accordance with all applicable laws.

I was merely suggesting steps that Dish might take in a worst-case scenario. I am not saying that those steps actually need to be taken, at least not yet. However, until Dish releases that information about how extensive the breach is, we have no way of knowing if those worst-case scenario steps will need to be taken or not. Some reassurance from Dish would go a long way.

You, as a non-subscriber, should not be receiving content from DISH - any content you do receive should be considered a gift or a glitch. (DISH owes nothing to non-subscribers.) The glitch that allows non-subscribers to see content existed before the breach so you can't say receiving channels you do not subscribe to is a sign of the apocalypse. So instead you are saying that a non-subscriber not receiving a free preview is a sign of the apocalypse?

I am not complaining. I am merely reporting my observations, just as I have consistently done on this site ever since the Uplink Report system crashed. Something changed. Without the uplink reports, we have no way of knowing exactly what changed or why. I am just doing my best to pick up the slack, and report even the most minor change to channels that nobody may actually care about, just so we have some kind of "uplink report" to track the changes that Dish is making to their channel lineup.

As for the non-subscriber part, I'll bite the bullet and take one for the team: I'll use the payment button on Dish's site to submit my payment later today. We'll see how long it takes them to restore my service. Does this sound like the actions of someone who is "panicked?"

 

[psanrules]

As for the non-subscriber part, I'll bite the bullet and take one for the team: I'll use the payment button on Dish's site to submit my payment later today. We'll see how long it takes them to restore my service.

I just submitted my payment through the online link. So, if my old account number is still valid (and if Dish still has a record of the request I submitted through the "Request More Information" link before it disappeared) then they should be able to reactivate my service soon. I'll keep you posted.

 

[satcrazy]

I believe my post is legit. If subs are NOT worried about their personal and financial info, that's on them. Ask anyone whose info was compromised how much fun they had untangling that mess. Minimal info is an understatement. I stand by what I posted.
What I will say at this point is my service has not been interrupted. I feel for the subs that it happened to.

good day

 

[NYDutch]

I believe my post is legit. If subs are NOT worried about their personal and financial info, that's on them. Ask anyone whose info was compromised how much fun they had untangling that mess. Minimal info is an understatement. I stand by what I posted.
What I will say at this point is my service has not been interrupted. I feel for the subs that it happened to.

good day

Dish has minimal information for me, so I'm not really concerned about a compromise. My auto-payments are made through Paypal, and as a non-contract "Outdoor" account Dish has never had my SSN. The billing address they have is a mail forwarding service, and my service address changes at least every few weeks if not sooner. My satellite service has been uninterrupted, although I do miss using DishAnywhere on my Firesticks. DA is still working on my Android phone though, and I can stream that to the TV when needed.

 

[dunkonu23]

I'm getting a little tired of having to either do the unplug/plug in reboot or check status thing to get TV back on my primary hopper. I have sat locals on both hoppers...but didn't have them on the primary hopper until sometime this morning, likely after doing a Check Installation (used to be check switch, I think). I know more about the locals and other stuff, but I suspect "check installation" fixed it.

The only minor saving grace about using the "Make A Payment" link is that the domain isn't hosted within Dish or their AWS cloud presence.

Dishanywhere doesn't work for me on any of my computers, nor on my iPhone.. can't authenticate on the phone while on a computer, I get the system is down and they're working hard as they can on fixing it message.