I've had my HR20 for about 3 months now and have generally had very few problems (no missed recordings, etc, etc). Since I got upgraded to x10b, I've had a few interesting hiccups (slow ff speeds, slow menus), but nothing that really killed the experience for me. Yesterday I got to do my first RBR.
I went away over New years (29th - 1st) and got back home about 9pm last night, and after a long drive turned on the TV and lo and behold, every channel except for the locals (via satellite) were black. There was no error message, and the channel banner showed up just fine.
So I called directv and got transferred from one department to the next and finally got the response from one tech, "Just reboot the box, this happens once in a while." I rebooted and everything came back up without a problem and things were back to normal. However, I asked if they knew what caused this problem and she said "It's not a problem, it just happens once in a while."
Hmm... as an embedded software engineer, this kind of attitude kind of worries me. Hopefully it was just someone either uninformed or having a bad day... but still, that kind of attitude to a customer is inexcusable imo.
I went away over New years (29th - 1st) and got back home about 9pm last night, and after a long drive turned on the TV and lo and behold, every channel except for the locals (via satellite) were black. There was no error message, and the channel banner showed up just fine.
So I called directv and got transferred from one department to the next and finally got the response from one tech, "Just reboot the box, this happens once in a while." I rebooted and everything came back up without a problem and things were back to normal. However, I asked if they knew what caused this problem and she said "It's not a problem, it just happens once in a while."
Hmm... as an embedded software engineer, this kind of attitude kind of worries me. Hopefully it was just someone either uninformed or having a bad day... but still, that kind of attitude to a customer is inexcusable imo.
Was watching football on the mpeg4 locals when we changed the channel, black screen. Changed back to the game and saw nothing. Did a RBR but it got hung up twice on Step 1 of 2. Unplugged the device and hooked up my H20 which was fine. Plugged in the HR20 about 10 min later but didn't watch it boot. The next morning I noticed the blue light ring on so I hooked it back up and everything was fine. 
