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AM21- Big Disappointment

1791 Views 15 Replies 13 Participants Last post by  Cmnore
I've had my
AM21 for a few months now and continue to be very disappointed by it.

First, its sensitivity does not match other tuners.

My setup has a Silver Sensor indoor antenna feeding a two-way splitter. One leg goes to the AM21 and the other feeds my two-year old Sharp LCD.

The Sharp's tuner kills the AM21 - no contest. More stations, more stabile signals.

I would have thought and expected for the AM21 to have a more advanced chip - but, unfortunately, that's not the case.

Yesterday, a new bug showed up. Tuner 1 on the AM21, for all stations, showed
"Signal Not Acquired." Tuner 2 showed the normal "signal strength" for all receivable stations.

I turned my HR-21-100/AM21 off for about 10 minutes - no difference.

Finally, did a Red Button Reset and got things back to normal.

I need O-T-A reception specifically to receive my local PBS station which is not carried via Direct.

I had expected more from Direct and find myself using the Sharp's tuner, which of course, icannot be chosen/connected using Direct's program guide.

Direct, let's get with it and have your manufacturers use the best chip available.

If a two-year old Sharp can beat you, there's something very wrong!
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unfortunately it can't scan so the tv will get more channels. that does suck.
does it hold signal better without the splitter in line? wondering if that is affecting it.
I've only had am21 for approx 3 weeks but have not seen that tuner error yet.
The HR20's tuner is no good either. I get about twice as many channels with my TV tuner than with the HR20.
FYI The AM21 tuner is much better than the HR20 tuner.
One thing to remember is that the AM21 has two tuners driven by an internal splitter and so each tuner is only seeing one half of the signal, or in your case one quarter of the original signal since you are already splitting the signal. If your signals are already marginal it is quite possible for the TV tuner to see stations the AM21 won't. You will probably find that if you use a pre-amp at the antenna (which one are you using, by the way?) or an inline amp/distribution amplifier the AM21 might receive the stations fine.
texasbrit said:
FYI The AM21 tuner is much better than the HR20 tuner.
One thing to remember is that the AM21 has two tuners driven by an internal splitter and so each tuner is only seeing one half of the signal, or in your case one quarter of the original signal since you are already splitting the signal. If your signals are already marginal it is quite possible for the TV tuner to see stations the AM21 won't. You will probably find that if you use a pre-amp at the antenna (which one are you using, by the way?) or an inline amp/distribution amplifier the AM21 might receive the stations fine.
Original post says a "SILVER SENSOR" with a 2 way splitter. I agree with your post 100%. These people that complain and have no idea what they are doing. Come on a marginal signal source "INDOOR ANTENNA" combined with a split signal that is going to be split again internally? What do they expect miracles. In his case he needs a distribution amp between the antenna and splitter both TV and AM21 should improve.:confused:
My experience has been that the AM21 can better tune marginal channels than the HR20 or a Sony Bravia using the Silver Sensor. Although the Silver Sensor is a UHF antenna, I was able to pull in a local VHF channel on a Sony Bravia and HR20 in my den, but not in my bedroom. When I got an HR21 and combined it with the AM21 for my bedroom, the AM21 was able to tune the VHF channel while the Sony Bravia it was connected to still could not. All part of the wonders of OTA digital reception.
The AM21 tuner is quite good. It uses good ATI chips that are pretty darn sensitive. There are plenty of tuners out there that are much much worse.

I am 35-40 miles out, have to use quite a large antenna, and have an amp, and have no issues. I would look into a better antenna and/or amp and you should have no issues at all.
ansky said:
I get about twice as many channels with my TV tuner than with the HR20.
As posted earlier in this thread that is because the HR20's and AM21's do not have the ability to scan for channels. Of course you're going to get more channels on your TV because it can scan.

I've noticed that the quality of the signal I get on my AM21 is better than my TV, but then again I have a huge outdoor aerial antenna and distribution amplifier and not a tiny indoor antenna.
Try using a Second zip code for a secondary market for those channels you don't get. Make sure that zip code is in the DMA of the missing channels. PM me if this doesn't make any sense.


Then get an amplifier from WalMart with two outputs instead of the splitter.
I've found the HR20 to only be about 10% lower than my HDTV's, so it performs fine. If the AM21 is better than the HR20, whats to complain about?
Grentz said:
The AM21 tuner is quite good. It uses good ATI chips that are pretty darn sensitive. There are plenty of tuners out there that are much much worse.

I am 35-40 miles out, have to use quite a large antenna, and have an amp, and have no issues. I would look into a better antenna and/or amp and you should have no issues at all.
FWIW, I get similar bit-error rates (aka signal strength) with the AM21 and the HR20's built-in OTA tuner. I've got a pre-amplified outdoor 8-bay UHF antenna feeding both, though, and I'm less than 30 miles from the source, the Empire State Bldg in NYC. My bit-error rates are usually in the mid-90's, often touching 100.

I also read that the AM21 uses the ATI Theater 311. It's their current generation chip set, and you can read about it here: http://ati.amd.com/products/theater314/index.html

EDIT: Apparently the 311 only provides one part of the OTA equation: VSB demodulation, whatever that is... so there may be another manufacturer's chipset used to actually receive the signal from the antenna.

/steve
I also agree that a better antenna would help.

I'm 40 miles from my towers and have a deep fringe Channelmaster in the attic (single story). Have at least 70 on each channel with the HR20.
boba said:
Original post says a "SILVER SENSOR" with a 2 way splitter. I agree with your post 100%. These people that complain and have no idea what they are doing. Come on a marginal signal source "INDOOR ANTENNA" combined with a split signal that is going to be split again internally? What do they expect miracles. In his case he needs a distribution amp between the antenna and splitter both TV and AM21 should improve.:confused:
Yes, I didn't read the post carefully. You are right, trying to split the signal from a silver sensor is unreasonable, it's a good antenna but not that good. And a four-way split (which is essentially what you have with the AM21) is a real problem.
RunnerFL said:
As posted earlier in this thread that is because the HR20's and AM21's do not have the ability to scan for channels. Of course you're going to get more channels on your TV because it can scan.
I'm not talking about scanning. I'm talking about directly tuning a channel. For example if I type in channel 50-1 on my HR20 I get 'Searching for Signal'. But if I type 50-1 on my TV it comes in fine.
ansky said:
I'm not talking about scanning. I'm talking about directly tuning a channel. For example if I type in channel 50-1 on my HR20 I get 'Searching for Signal'. But if I type 50-1 on my TV it comes in fine.
The HR20 has a weak tuner just like the H20-100.
The H20-600 has a much better tuner and the AM-21 is as good or better.
ansky said:
The HR20's tuner is no good either. I get about twice as many channels with my TV tuner than with the HR20.
Please describe your hardware between the antenna and the receiver/TV set. Also - save the image of your channel lineup and settings via tvfool.com and attatch them here so we can give a more accurate estimation of your potential problems.
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