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Legend
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Discussion Starter · #1 ·
This is the 2nd time I've had this happen since I swapped out an HR21 for my HDTIVO. I have my Series Link for Conan set to record BOTH (repeats/new) and keep all...(12:35 and 3:05 am showings EST) and it's started missing/not recording the 3:05 AM episodes...and when I go into history it states canceled with the (13) code. I'm recording off of D*'s HD feed (WNBC out of NYC) as opposed to off of my OTA WNBC-DT feed on my HR10-250.

Is anyone else seeing this behavior on their HR2X's??

:mad:
 

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I get the 13 code on a number of shows.

Anyone know what it means exactly? That might be pretty helpful. I've heard a bunch of people bring it up, but dont recall anyone coming up with a good explanation. It usually says the program is no longer in the guide, but the program was definitely in the guide.

Surely with all the folks that seem well plugged into directv's support and development groups, someone can find an answer. Calling directv's 800# for an answer hasnt been very helpful for me.
 

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Legend
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Discussion Starter · #3 ·
t_h said:
I get the 13 code on a number of shows.

Anyone know what it means exactly? That might be pretty helpful. I've heard a bunch of people bring it up, but dont recall anyone coming up with a good explanation. It usually says the program is no longer in the guide, but the program was definitely in the guide.

Surely with all the folks that seem well plugged into directv's support and development groups, someone can find an answer. Calling directv's 800# for an answer hasnt been very helpful for me.
I've had the (13) code come up numerous times on other SL's I have set...but this is the first one I've had come up on a major network show...and I found it odd/irritating because I normally recorded Conan off of my 10-250's OTA channel...but the HR21 I received obviously doesn't have an OTA module...yet.

Was just wondering if this also happened on any 10-250 receivers recording off of the D* HD NBC feed...
 

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Hall Of Fame
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I have the opposite problem. Since the 3:05 repeat is often missing detailed program information, my HR20 doesn't know that it already recorded it last week and it records it again when it repeats at 3:05, so I usually get two Conan recordings every night.

On the HR2x's, even if you are set to record repeats and new, just like with Tivo, it still won't record repeats that it thinks it has already recorded. It is missing an option that Tivo has.... record repeats including duplicates. Since the 3:05 Conans may have just been recorded the previous week, that may be why your HR21 doesn't record them.
 

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Legend
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Discussion Starter · #5 ·
cartrivision said:
I have the opposite problem. Since the 3:05 repeat is often missing detailed program information, my HR20 doesn't know that it already recorded it last week and it records it again when it repeats at 3:05, so I usually get two Conan recordings every night.

On the HR2x's, even if you are set to record repeats and new, just like with Tivo, it still won't record repeats that it thinks it has already recorded. It is missing an option that Tivo has.... record repeats including duplicates. Since the 3:05 Conans may have just been recorded the previous week, that may be why your HR21 doesn't record them.
Oddly Conan (and Leno) was "on vacation" for the last 2 (?) weeks so I'm not which episode was replayed last night at 3:05....because they rarely list the guide info as far as guests in the info area.

It "caught" the 3:05am on Tuesday AM...but not this AM.
 

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The unit is not supposed to record an episode of a program even when you are set to record both IF
1. The unit already has that exact program recorded and saved
2. If that episode was recently deleted from the unit AND is still in the history as being deleted. After a month or two, or you have watched 999 other shows, which ever comes first, the episodes will be eligible to be recorded again.

I think the problem being experioenced by the OP is that sometimes when NBC isn't sure which show they ar going to air, they simply place the guide data from the original first episode in there which gives no data other than its Conan... and therefore once one episode has been recorded all the others for the week thathave the exact same code will not be recorded, even though they are actually different... NBC simply isn't putting out guide data that says they are different, or they were recorded recently...

I wish they would add the record with duplicates feature...

As for cartivison... I haven't seen that happen with any of my HR20's...
 

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Thing is, I'm pretty sure there are history messages that indicate that the show is already in the playlist or that its already in the to-do list.

So once again, what the heck does "error 13 no longer in the guide" mean? I know its not an accurate message since the show IS in the guide.

It'd sure be a lot more comforting to know exactly what this DOES mean, otherwise hundreds of millions of directv users who scrutinize their recording history will continue to remain baffled. ;)

Its probably completely benign. It'd be nice if it was fixed to say what the actual issue was.

Mine reports the 'no longer in guide', then gives the error code of 13, then gives me a couple of numbers and codes like 'expected puid xyz1234 but was puid abc9876'. I forget what the actual codes and numbers were, but it looks like something changed in the guide data and that resulted in the scheduler deciding to not record the show.
 

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Hall Of Fame
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t_h said:
Thing is, I'm pretty sure there are history messages that indicate that the show is already in the playlist or that its already in the to-do list.

So once again, what the heck does "error 13 no longer in the guide" mean? I know its not an accurate message since the show IS in the guide.

It'd sure be a lot more comforting to know exactly what this DOES mean, otherwise hundreds of millions of directv users who scrutinize their recording history will continue to remain baffled. ;)

Its probably completely benign. It'd be nice if it was fixed to say what the actual issue was.

Mine reports the 'no longer in guide', then gives the error code of 13, then gives me a couple of numbers and codes like 'expected puid xyz1234 but was puid abc9876'. I forget what the actual codes and numbers were, but it looks like something changed in the guide data and that resulted in the scheduler deciding to not record the show.
Sounds like the Blues Clues issue all over again. Same exact symptoms.

See:
http://www.dbstalk.com/showthread.php?t=91585&highlight=blues
 

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Yep, similar issue. I participated in that thread too. I'm guessing that like this its a last minute change to the guide data and perhaps the show had already been recorded and was still in the history.

So it may be a legitimate show to not record, and just not a legitimate message.

Or it might be actually not recording a legitimate show, and giving an error message thats also not very descriptive.

It'd be pretty nice to have an actual directv person as part of the forum who could research and answer these questions. The tivo boards have several. Sometimes you dont get an answer or the answer you want, but it sure helps customers understand what the product is doing and eliminates a lot of speculation.

Sometimes the speculation is worse than the reality.
 

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Legend
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Discussion Starter · #10 ·
inkahauts said:
The unit is not supposed to record an episode of a program even when you are set to record both IF
1. The unit already has that exact program recorded and saved
2. If that episode was recently deleted from the unit AND is still in the history as being deleted. After a month or two, or you have watched 999 other shows, which ever comes first, the episodes will be eligible to be recorded again.

I think the problem being experioenced by the OP is that sometimes when NBC isn't sure which show they ar going to air, they simply place the guide data from the original first episode in there which gives no data other than its Conan... and therefore once one episode has been recorded all the others for the week thathave the exact same code will not be recorded, even though they are actually different... NBC simply isn't putting out guide data that says they are different, or they were recorded recently...

I wish they would add the record with duplicates feature...

As for cartivison... I haven't seen that happen with any of my HR20's...
The odd thing is that this particular unit was hooked up around 7/26...and had only recorded Conan for ~2 weeks before he went on vacation (with the olympics). This missed recording issue popped up literally the first full week I had the unit...where it missed 1 or 2 3:05 episodes before I caught on...so there was nothing on the hard drive (that I can recall) to lead the unit to believe it had already recorded that particular showing. I have no way of knowing which episode it missed this week before I noticed the issue...because there was no complete guide data listed for the episode.

Either way it's maddening....I'll have to check on my local NYC OTA thread on AVS to see if anyone actually DVR's that show with either an HR2X or a 10-250 via OTA to see if they missed it as well.

:nono:
 

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JAYPB said:
The odd thing is that this particular unit was hooked up around 7/26...and had only recorded Conan for ~2 weeks before he went on vacation (with the olympics). This missed recording issue popped up literally the first full week I had the unit...where it missed 1 or 2 3:05 episodes before I caught on...so there was nothing on the hard drive (that I can recall) to lead the unit to believe it had already recorded that particular showing. I have no way of knowing which episode it missed this week before I noticed the issue...because there was no complete guide data listed for the episode.

Either way it's maddening....I'll have to check on my local NYC OTA thread on AVS to see if anyone actually DVR's that show with either an HR2X or a 10-250 via OTA to see if they missed it as well.

:nono:
Like I said, I think they are just saying its the exact same episode for all the shows even though its not because they hadn't made up there mind which shows they were going to repeat... Thats the networks fault, not the DVRs...
 

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Godfather
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inkahauts said:
Like I said, I think they are just saying its the exact same episode for all the shows even though its not because they hadn't made up there mind which shows they were going to repeat... Thats the networks fault, not the DVRs...
No...It IS the DVR's fault that they cannot handle the data however it is presented.

This HAS been going on forever with no resolution and it's not getting any better. I've had this happen about 20 times in the past 3 weeks...this did NOT happen on the HR10-250 units. What changed from that unit to the HR2x units??? It's a very simple question with a very simple answer.

ONGOING SINCE AT LEAST 7/9/07
http://dbstalk.com/showthread.php?t=91585&highlight=blues+clue

Fix the problem D*.
 

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luckydob said:
No...It IS the DVR's fault that they cannot handle the data however it is presented.

This HAS been going on forever with no resolution and it's not getting any better. I've had this happen about 20 times in the past 3 weeks...this did NOT happen on the HR10-250 units. What changed from that unit to the HR2x units??? It's a very simple question with a very simple answer.

ONGOING SINCE AT LEAST 7/9/07
http://dbstalk.com/showthread.php?t=91585&highlight=blues+clue

Fix the problem D*.
So your saying that if the unit is not supposed to record the same program if its been recorded and deleted in the last month, and that is what it is doing, that it is broken? How is that Directv's fault that the guide data that is put together by the networks and is being sent to them shows all the shows as being the same one? Maybe the networks need to do their job and actually update guide data for these shows so that it will be accurate.

I wouldn't mind if Directv were to add another recording option in regards to what episodes it records, First Run, Repeats, or All with Duplicates, but frankly, this would annoy the (*&(*&^ out of me, because then I could end up with the unit recording the same episode of some shows over and over and end up erasing ones I haven't seen on programs that do have proper guide data, so I don't think that is the best solution.
 

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I'd much rather have the unit record a show thats in doubt and let me delete it than have it decide not to record something that I wanted.

I'd even more rather have the unit give me a meaningful error message in the history rather than "Program is no longer in the guide" when it was.

I can also state with some surety that I've received error 13/no longer in the guide errors on shows that were not ones that had been previously recorded, since they were on new SL's with no recorded episodes.
 
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