Does anyone have a good current phone number for the Loyalty/Retention department? It's close to my loyalty discount renewal date so it's time for my yearly call.
Unfortunately for me I just went ahead and cancelled and made the switch to YTTV. After being disconnected from DTV for about a week I started getting offers for prepaid cards and $80 a month to come back. If they would have offered that in the first place I would not of left. However I have been very happy with YTTV.I used the 800-824-9077 number and had no luck. They tried to reduce my package but that wasnt an option for me. Then they transferred me to "cancellation" and he couldnt offer me anything either. I had a $40 and $30 credit but the $40 expired last month. My bill is now about $143/month. I've been with DTV for over 20 years. I mentioned that the family wants me to move to YTTV or similar to get us below $100 per month. Does anyone have any new strategies when calling in?