DBSTalk Forum banner
1 - 20 of 49 Posts

· Icon
Joined
·
689 Posts
Discussion Starter · #1 ·
If so, how long was your account in that state?

I found out by adding a HD DVR to my cart online that I had to pay an extra $50 fee because of my account status and payment history. Well, I never missed or was even late for a payment in 16 years, so I called to see what was what. I used to call in and was always greeted by "you're a 5 star, long standing valued customer, we love you" but now I find I am flagged and cannot receive any credits whatsoever, from anyone, no matter what.

I'm OK with that, as I've received my share of discounts such as Sunday Ticket, free HD, HD Extra, some other monthly credits I don't even remember what they're for, etc. They told me their finance department caps your yearly credits, and if you somehow go over that you go into lockdown mode.

Just wondering when they're gonna think I'm wonderful again?:p
 

· AllStar
Hopper with Sling
Joined
·
97 Posts
BuffaloDenny said:
If so, how long was your account in that state?

I found out by adding a HD DVR to my cart online that I had to pay an extra $50 fee because of my account status and payment history. Well, I never missed or was even late for a payment in 16 years, so I called to see what was what. I used to call in and was always greeted by "you're a 5 star, long standing valued customer, we love you" but now I find I am flagged and cannot receive any credits whatsoever, from anyone, no matter what.

I'm OK with that, as I've received my share of discounts such as Sunday Ticket, free HD, HD Extra, some other monthly credits I don't even remember what they're for, etc. They told me their finance department caps your yearly credits, and if you somehow go over that you go into lockdown mode.

Just wondering when they're gonna think I'm wonderful again?:p
Yep--mine's been like that for a long time--have no idea how to get off...
 

· New Member
Joined
·
22 Posts
Had the same problem - you're allowed 2 -3 a year, as it was explained to me. I was told if you don't call them for the next year, it'll reset - didn't make sense to me, but two people said the same thing.

I had the problem, when a free service call turned into a $50.00 charge and even though they didn't and never do have a receipt from the installer, it was coded as "owner fault". Once that's on, it'll never be taken off, especially for me and my excessive credits.
 

· Hall Of Fame
Joined
·
1,614 Posts
I am a auto pay customer with choice extra classic, HD, dvr, HD extra pack, 5 hd dvrs. My bill is over $110 a month. My bill is never late because it is auto bill.
Logged in and my acct says same thing. Only credit I get is the $10 hd fee credit.
 

· Hall Of Fame
Joined
·
1,284 Posts
BuffaloDenny said:
If so, how long was your account in that state?

I found out by adding a HD DVR to my cart online that I had to pay an extra $50 fee because of my account status and payment history. Well, I never missed or was even late for a payment in 16 years, so I called to see what was what. I used to call in and was always greeted by "you're a 5 star, long standing valued customer, we love you" but now I find I am flagged and cannot receive any credits whatsoever, from anyone, no matter what.

I'm OK with that, as I've received my share of discounts such as Sunday Ticket, free HD, HD Extra, some other monthly credits I don't even remember what they're for, etc. They told me their finance department caps your yearly credits, and if you somehow go over that you go into lockdown mode.

Just wondering when they're gonna think I'm wonderful again?:p
jamieh1 said:
I am a auto pay customer with choice extra classic, HD, dvr, HD extra pack, 5 hd dvrs. My bill is over $110 a month. My bill is never late because it is auto bill.
Logged in and my acct says same thing. Only credit I get is the $10 hd fee credit.
Mine says the same thing. Wonder if there is a glitch in the system? Never noticed this before.
 

· Hall Of Fame
Joined
·
2,785 Posts
MysteryMan said:
Wonders if the credit mongers take the same approach with their other service providers (phone, electric, cable, ect.)? :sure:
Credit mongers? It is a business relationship. If D* doesn't want to give out credit, then all they have to do is say "no". I don't look at it any different than D* dealing with their own providers and suppliers.

Your electric company will tell you "no", because there is no other option. D* is in a business where they have to continue to be competitive, just like a cell company, just like a cable company.
 

· Whatever
Joined
·
1,565 Posts
MysteryMan said:
Wonders if the credit mongers take the same approach with their other service providers (phone, electric, cable, ect.)? :sure:
I'm not a person who calls for credit much but I feel like a complete jackhole if I don't. I mean really, why pay $100 for something that can easily be had for $80?
 

· Hall Of Fame
Joined
·
3,914 Posts
I've asked for quite a few credits, so I just tired adding an HD receiver to see what would happen and it was free. Most of mine were to offset the cost of NFL ST though. I have $55/mo in credits on my Jan bill, $5 for AT&T bundling, HD and NFL ST credits. So I wonder what determines that you have excessive credits.
 

Attachments

· DaBears
Joined
·
5,992 Posts
raott said:
Credit mongers? It is a business relationship. If D* doesn't want to give out credit, then all they have to do is say "no". I don't look at it any different than D* dealing with their own providers and suppliers.

Your electric company will tell you "no", because there is no other option. D* is in a business where they have to continue to be competitive, just like a cell company, just like a cable company.
The "company" isn't handing out these credits the agents who represent the company does. As you can see on any forum you go to agents vary. People always state they want agents to be consistant but then they want discounts. Agents who do not follow the policy and give customers more than they should then make it so the company has to stop those accounts from getting credits. Now I know people won't take ownership and they'll state it's not their fault that the agents offer this stuff however the agents aren't the ones calling for discounts either.
 

· Hall Of Fame
Joined
·
2,785 Posts
Shades228 said:
The "company" isn't handing out these credits the agents who represent the company does. As you can see on any forum you go to agents vary. People always state they want agents to be consistant but then they want discounts. Agents who do not follow the policy and give customers more than they should then make it so the company has to stop those accounts from getting credits. Now I know people won't take ownership and they'll state it's not their fault that the agents offer this stuff however the agents aren't the ones calling for discounts either.
It's squarely on D*'s shoulders to control their agents. So no, the "company" is handing out the credits no matter how you try and spin it.
 
1 - 20 of 49 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top