[Brantel]

Anyone else getting stuck on this screen?

Mine stuck after I unpluged for 5-10 minutes because of unplayables that were recorded on FA. No ethernet cable so this is not the problem.

Thanks for the pic Teecee33

If you vote "NO" have you done a 5-10 minute unplug since getting 10B?

By the way, so far no one has a solution for this if you do not have an ethernet cable plugged in. Mine is suppose to be replaced today by a service technician. If anyone comes up with a solution that works, please post it!

 

[pmayo2002]

Teecee33
Dave47
Pmayo2002
Dafreeds

Where you at?

West Palm Beach FL - DMA. Don't think it is regional, since I have one HR 20 good and one is bad. Yours gets further than min (Almost done versus - just a few minutes)

 

[Brantel]

Actually mine is the same as yours, I used Teecee33's pic. His seems to get one step farther.

 

[marty45714]

Anyone else getting stuck on this screen?

Mine stuck after I unpluged for 5-10 minutes because of unplayables that were recorded on FA. No ethernet cable so this is not the problem.

Man, that is a tough one. Have you tried doing an "02468" to force a reload of software and see if that helps?

 

[Brantel]

Man, that is a tough one. Have you tried doing an "02468" to force a reload of software and see if that helps?

Yes, did nothing to solve the problem. I was on the phone with 3 different levels of support at D* last night for over 2 hours. No luck!

 

[jgwatsonjg]

Had to do a red button reset last night and that screen took at least 15-20 min to move past! It eventually moved past and started working but it took much longer than 0xfa.

JW

 

[Slump Buster]

I did experience this same problemf or quite a while after I got 10B. I realized that one of my cables had been disconnected by a roommate by mistake. I did not realize this until I hit "Menu" on this screen and checked the satellite signal strengths (I bet most didn't know it existed).

Anyway... if you have 2 input cables, try going down to 1 if you are out of options.

 

[Brantel]

Had to do a red button reset last night and that screen took at least 15-20 min to move past! It eventually moved past and started working but it took much longer than 0xfa.

JW

Mine was on this screen all night and is still on this screen waiting for the technician.

 

[Earl Bonovich]

It is not "exclusive" to 0x10b

This has been an issue since the unit has been released.
I have no idea what is causing it, but DirecTV is aware of it... and is looking into it. Sadly, it falls into that category that since you can't force it to error out like that, it is one of those that are extremely difficult to debug and track down.

If multiple resets, going to a single sat input, removing b-bands, removing network cables, removing phone line, going to s-video instead of HDMI or component (completely removing them), doesn't get you going again.

Then your only options then are to re-download the latest software build...
If that doesn't work, then format the system using the downarrow/record technique.

If those still don't revive the unit, then the only option is to have it replaced.

 

[Brantel]

All options failed in my case.. New one on the way.

Earl, Any way to get my box to your people in order to determine what is going on here? Looks like a failure analysis is in order.....

 

[Brantel]

These are people that have reported this issue or very similar ones on other threads.

Teecee33
Dave47
Pmayo2002
Dafreeds
rpl47
lamontcranston
gator5000e

 

[Earl Bonovich]

These are people that have reported this issue or very similar ones on other threads.

Teecee33
Dave47
Pmayo2002
Dafreeds
rpl47
lamontcranston
gator5000e

But again, it is not "new" to 0x10b
It is an issue with the unit, but not necessarily the release.

And hopefully, they can identify it... and get it fixed.
Or it is simply possible, something has gone wrong physically with those units.

 

[Brantel]

Understand that this is not exclusive to 10B but it is still an issue that needs to be addressed. Hopefully my replacement unit does not exhibit the same failure.

I can also state that level2 tech support and customer retention are not aware of this issue. (or won't admit that they are)

 

[solo1026]

All I know is my HR20 is working Great:righton: No Problem before and after the 0x10b software upgrade:icon_peac

I wish I could help the one that are having problem.:goodjob:



Sorry but I now am getting some problems

 

[Earl Bonovich]

Understand that this is not exclusive to 10B but it is still an issue that needs to be addressed. Hopefully my replacement unit does not exhibit the same failure.

I can also state that level2 tech support and customer retention are not aware of this issue.

And I am not saying that it isn't an issue.

Oh and yes, one of the biggest issues is that there is a disconnect between the technical side and the customer service side of DirecTV.

It has been improving, but it has ways to go...

 

[Brantel]

Thanks for your help again Earl.

The wife just called and said the tech called asking for directions so he is on the way with my new box. The only problem is that I won't be there and must trust my wife to handle this situation. :nono:

You know what is amazing. I was on the phone at 11:30pm last night with the customer retention department. She was able to place a service call into the system and mark it as priority. The guy is on his way with a new box less than 12 hours later. Amazing!

 

[Brantel]

Update:

This tech shows up and tells me, yep the unit is bad but he did not have one on the truck!

Unbelievable! I was prommised by 3 different people that this would happen and they totally blew it!

 

[Earl Bonovich]

Update:

This tech shows up and tells me, yep the unit is bad but he did not have one on the truck!

Unbelievable! I was prommised by 3 different people that this would happen and they totally blew it!

:shrug: duh....

Is he still at your home... I would ask to see a copy of the work order, to see exactly what it said on there.

 

[Radio Enginerd]

NICE TOYS!

 

[Brantel]

:shrug: duh....

Is he still at your home... I would ask to see a copy of the work order, to see exactly what it said on there.

The tech said D* blew it so I got the installer, service department, customer retention and tech support all on a conference call.

Bottom line is the tech has none, his office had none, D* blew it by picking the wrong tech. They are now suppose to be sending me a new one next day air.

In the mean time, I am back to my DirectTivoPhillips DVR. :barf: