DBSTalk Forum banner
1 - 20 of 61 Posts

·
AllStar
Joined
·
67 Posts
Discussion Starter · #1 ·
After several years with just normal minor glitches, our 722 has had a problem twice in the last two days. It gets into a state where we can change channels using channel up/down or by entering the channel number, but most other buttons (Guide, DVR, Info) do nothing.

The only solution is to do a reset and wait for it to come back up. So far, this works and all functionality is restored.

Is this a result of a recent s/w update, or should I talk to DISH about a possible replacement or ??? I would include my s/w version number, but don't know where to find it.
 

·
Hall Of Fame
Joined
·
15,561 Posts
dlt said:
Did anyone else have any problems with there dvr today, I have one 612, and two 722's. All three froze up when turned on tonight, then had to be re-set.
Wow! This is weird! You're in Pennsylvania and I'm in Northern California.

My 722 and my 612 both froze up when I turned them on tonight. I had no control over them with the remotes.

I had a moment of panic though, as I usually check them in the morning sometime. But there it was 5:30 and several recording timers set to begin at 6:00 pm.

When they rebooted, which they did, the schedule was just fine, so I have no idea what caused it.

The thing is, my 722 did it yesterday, but not the 612.

The software versions have been the same for months.
 

·
Legend
Joined
·
133 Posts
Exactly, my remotes had no control at all. My 622 had to be manually re-set, my 722's froze up, then did a reboot by themselves. I assumed they got a software update but I could be wrong.
 

·
Cool Member
Joined
·
31 Posts
I have the same problem with both my 722 and 722K. It just starting happening two days ago. The unit stops responding to the remote. Sometimes hitting the menu button will cause the screen to go black. I have to reboot the receiver to get the remote to work. Sometimes I can wait 20 minutes and it will start working on its own,
 

·
Godfather/Supporter
Joined
·
1,436 Posts
Same thing here. Remote wouldn't work at all.

Had to do a hard reboot and it came back to life but was still sluggish but working at least.
 

·
Mentor
Joined
·
52 Posts
My 722 stopped responding to the remote on TV1 and TV2 this morning other than the power. But when I would turn it off the screen would go black instead of the normal powered off screen. It was recording so I did not manually reset it but as soon as the recording finished it did a reset on its own. Remotes are working now. The software version is L724.
 

·
AllStar
Joined
·
94 Posts
tkeech1 said:
I am having the same problems on both 722 and 612. I called dish and they said the only thing could do is replace the receivers
Oh, OK. So we all have our receivers going out at the same time with the same issues? Come on Dish, it's the new firmware and you know it.
 

·
Hall Of Fame
Joined
·
15,561 Posts
In the threads DVR Issues Today and DVR stops responding to buttons people, including me, are reporting a problem that appears to have begun this week.

In my specific case my experience was on Monday, Tuesday and Wednesday (today), with my 722 and on Tuesday with my 612 I turned them on with the remote getting a picture and sound. From that point on I had no control with my remotes - any of my remotes. After a few minutes of trying to get a response, the boxes rebooted. After rebooting everything was fine, even all scheduled recordings.

If you check the other threads you will see that this has nothing to do with customer location. Some are on the East Coast, some of us are on the West Coast. My 722 still has L7.24 software. Some report having received the L7.25 update.

I do not believe this is some coincidence specific to our DVRs because of the different reports from the different locations. It is my belief that something changed on Monday, probably with Monday morning's update. Nonetheless, Here are screenshots of my system info detail screens and my diagnostic counter screens:



 

·
Hall Of Fame
Joined
·
15,561 Posts

·
Hall Of Fame
Joined
·
15,561 Posts
1 - 20 of 61 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top