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Godfather
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592 Posts
Discussion Starter · #1 ·
My Hopper suddenly stopped transmitting audio. Video works normally.

  • I tried multiple channels and DVR recordings.
  • The TV (a Vizio purchased in May) plays audio normally from a gaming device.
  • I have reset the Hopper from the Tools page and updated the software.
  • I have tried the Hopper with the known working HDMI cable used with the gaming device, in a known working input on the TV.
  • Our Joey works fine on another TV.
Dish support was not of much help. They suggested many of the same things I already tried.

I had to schedule an appointment, and get this: the earliest tech visit slot is four weeks from now! Not acceptable.

Any advice before I endure a ridiculously long wait for a technician?
 

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Godfather
Joined
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592 Posts
Discussion Starter · #5 ·
Glad it was resolved, thanks. I even got Dish to remove the protection plan with no early termination charge. You would think that paying for a protection plan could give you service in less than a month, but apparently not.
 
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