[renbutler]

My Hopper suddenly stopped transmitting audio. Video works normally.

• I tried multiple channels and DVR recordings.
• The TV (a Vizio purchased in May) plays audio normally from a gaming device.
• I have reset the Hopper from the Tools page and updated the software.
• I have tried the Hopper with the known working HDMI cable used with the gaming device, in a known working input on the TV.
• Our Joey works fine on another TV.

Dish support was not of much help. They suggested many of the same things I already tried.

I had to schedule an appointment, and get this: the earliest tech visit slot is four weeks from now! Not acceptable.

Any advice before I endure a ridiculously long wait for a technician?

 

[renbutler]

Perhaps cold reboot will restore ? Disconnect power cord for a minute ...

Hey, that worked. Not sure why the tech support didn't suggest that, and why I didn't think of it.

 

[renbutler]

Glad it was resolved, thanks. I even got Dish to remove the protection plan with no early termination charge. You would think that paying for a protection plan could give you service in less than a month, but apparently not.