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I sent this e-mail to [email protected] this morning regarding the problems we've been seeing since last week - maybe having more information will help them fix it:

For the last week and a half we have been having problems with sound drop-outs (not just stutter that is fixable using pause/rewind) on all of our sat locals out of LA (OTA not available in our area). We have had the 622 since July and this is the first time we have experienced this. Others have written on the dbstalk forum of experiencing the same thing and one person who e-mailed Dish received a reply that it is a technical glitch on Dish' side not the networks' and that Dish is working on it. We have seen it on Lost, NCIS (particularly bad this week - happened numerous times), Law & Order (regular and Special Victims) and all the CSI programs. Also saw it on various college and NFL games last weekend. Basically all of the locals. When it happens, sound is lost completele and when we hit the reverse button and started playing again, the sound loss is in the same spot so pause/rewind does no good and the missed dialogue is unrecoverable. We have also seen occasional video drop-out - black screen while audio is playing normally. Both audio and video drop-outs usually last a few seconds - no reboot required for the sound or video to return to normal. The audio drop-outs are getting worse and happening numerous times during a show - NCIS was almost unwatchable this week due to all the missed dialogue.

The sound 'stuttering' we've always seen to a certain extent, although it seems to be getting worse also, but have never had audio drop-outs or black screen video drop-outs until last week. The programs watched were all from dvr'd episodes. Movies from TCM or Monsters and programs from Animal Planet, Discovery or TLC have no problems.

Hopefully this information helps you to pinpoint what is happening with your transmission so that you can fix it quickly - it's becoming quite annoying to miss dialogue!

Thank you,
Debra
 
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