Don't even talk to me about this issue :lol: I about canceled over this i signed up for the auto pay in early june for the go green credit, on 6-21 my bill date, my bill printed and that same day they charged my CC for the amount of the bill, and I called in upset, and they told me that was normal, and that is how they charge you, and I told them online it shows it will be deducted on a date in July not the billing date, and they told me that is incorrect and they will have to have someone look into it, so i told them to remove it, well they weren't able to and told me to try online myself. Well I was never able to, well 1 week before my next bill printed i emailed and said I could still not remove it and if they don't and i get charged i will cancel. they assured me it was removed, so i was fine with that, the bill date came and went and i wasn't charged. So I thought all was well until last monday when I logged in and discovered they had deducted another payment from my account on when by payment date had even been reached yet. Well i called in to cancel as i had threatened to, and the rep i spoke to promised up and down every which way it won't happen again, because its not on the account and he doesn't know why it happened now, well I set up the cancelation for this weekend to allow time to change providers, I called back later and wanted to speak to a manger to find out why this was happened. When I did the rep i spoke to first, told me the same thing its not there, but then mysteriously just before i spoke to the mgr, she found the Auto pay still on my account and removed it. So if i would have take the word of the previous reps, I would have gotten the next bill deducted again without authorization. The mgr was very understanding and helpful, for all the troubles she offered me a year of free HD, 1 year of $10 cr and premier upgrade for free for 2 months, if i would stay, after i confirmed that the auto pay was off the account I accepted it. Then saturday morning i woke up to find my service was turned off, because when they canceled the cancel, they didn't stop the programing from being turned off, so i had to call in again get it turned back on. Then Sunday i tried to use Directv On Demand and found it was turned off, and i had to call again, and get it turned back on, then the rep obviously not looking at my account offered me 3 free months of showtime for being a good customer, even though i have premier, i thanked him for the offer, but that i already had the premier package. :nono: so Moral of the story if you are still reading, don't sign up for Auto Pay :lol:
